IPT Telephony Engineer

Purpose:Day-to-day on-ground support to handle Incident and service-requests related to IPT hardware to be deployed as per RFP for Adds, Moves, Changes and Disconnections (IMAC-D)Responsibilities:Monitoring availability, event, capacity, and performance monitoring of the IPT devicesMonitoring functions plus IP Telephony health reporting, historical statistics and threshold, voice quality reporting, and capacity planningCheck monitoring system and device logs for unclassified error or abnormal messages.Patch Notification; Respond to and diagnose the identified events (from monitoring outcome) and incidents escalated by Service DeskInvestigate the problem and determine its root cause. Once root cause is identified, identify options for obtaining a permanent fixResolve incidents and perform functional escalation to the next resolver group and hierarchical escalation to the next management groupSoftware patches notification including bug fixes and security releases for the IPT application and OS environmentsUpdate and maintain records of IPT device configuration upon execution of changes.Identify and evaluate required updates for IPT devices, e.g. software updates and patches on quarterly basisDeploy patches following Change Management processVerify functionality and provide post deployment support; Coordinate with teams for resolving issues / Incidents on IPT InfraSupport and working on - Expressway Series, Cisco Meeting room, Cisco Voice Gateway, Cisco Imagicle