IRD- Order Taker

Company DescriptionWe are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.Rixos Murjana is a self-contained paradise where everything you desire is effortlessly within reach. Consistently offering guests hospitality experiences that transcend the ordinary, this new Rixos Hotels’ property in Saudi Arabia is set to redefine hotel stays in the Kingdom. Spanning 275,000 square metres, the very best of indulgence, relaxation, and adventure come together in an All-Inclusive experience like no other- all-encompassing, uncompromising, and unmatched.Job DescriptionAnswer in-room dining calls promptly and courteouslyTake and accurately record guest food and beverage ordersConfirm room numbers, order details and special requestsAssist guests with menu selections and provide recommendationsExplain menu items, ingredients and available options when requiredEnter orders accurately into the POS systemCommunicate dietary requirements and allergies to the kitchen teamCoordinate with kitchen and service teams to ensure timely order deliveryFollow up on orders to ensure guest satisfactionHandle guest inquiries, requests and complaints professionallyPromote additional food and beverage items where appropriateMaintain accurate order records and guest preferencesFollow hotel service, hygiene and safety standardsMaintain a professional and friendly telephone mannerQualificationsProven customer service experience in a hospitality or food service environmentExcellent verbal communication and interpersonal skillsProficiency with point-of-sale systems and basic computer literacyAbility to multitask and manage multiple orders simultaneouslyProfessional phone etiquette and courteous demeanourKnowledge of fine dining service standards and menu terminologyMultilingual capabilities, particularly Arabic and English Ability to work in a fast-paced environment while maintaining composureFamiliarity with dietary restrictions and food allergies