IT Business Analyst

Effortel Technologies SA (Network Management Innovations) is a leading Mobile Virtual Network Enabler based in Brussels, Belgium, with R&D facilities in Sofia, Plovdiv, and Belgrade, currently employing more than 100 IT professionals.We enjoy a steady growth in scope and operations by providing our own products and services across Europe, the Middle East and Africa to Mobile Virtual Network Operators. Our platform provides complete product flexibility in terms of standard and value-added mobile services like Voice, SMS, mobile data, order management, billing, and many more.About the TeamThe BA team is the client-facing analytical function for our MVNO/MVNE and BSS platform. The team runs two parallel workstreams: daily service requests (SRs) — mostly product catalog and system configuration changes for existing clients — and change requests (CRs) for new features and development. BAs also lead the business-analysis workstream during new client onboarding projects.Primary responsibilities include:Analyzes and processes client SRs for product catalog and configuration changes (tariffs, discounts, bundles, promotions, business rules)Owns client-facing communication on SRs/CRs: clarifies scope, confirms feasibility, communicates estimates and status, and defends scope in case of disputeTranslates CR needs into clear, implementable requirements and documentation (per internal templates: use cases, business rules, acceptance criteria)Validates feasibility of requested changes together with engineering (MVNE, OCS/IN) and flags risks, assumptions, and dependencies earlyLeads the business discovery on client onboarding and migration projects: understands the client’s needs and usage scenarios in depth — telecom services in scope, products and pricing, and the use cases of each user groupAgrees the delivery scope with the client and internal stakeholdersSupports UAT: prepares test scenarios, drives closure, and obtains client sign-offTrains clients on self-service tools and SR/CR templatesKey requirements for the roleTelecom experience — must-have. Prior exposure to BSS, billing/charging, CRM, product catalog, or MVNO/MVNE environmentsEnglish — must-have. Fluent spoken and written English; this is a client-facing roleRelevant background. Prior experience as a Business Analyst, Product Manager, or Customer Care Lead, or a comparable analytical/client-facing roleRequirements elicitation & documentation - able to structure ambiguous client asks into clear, testable requirementsStakeholder management. Comfortable working directly with clients and internal engineering/QA/PM teams; able to defend scope and estimatesAI fluency - practical, everyday use of AI tools to speed up requirements analysis, documentation, and other BA workPersonal skills and qualitiesAnalytical, structured mindset — comfortable working in a Jira/Confluence-based delivery process; able to separate business need from proposed solutionComfortable in a client-facing role that requires solid telecom domain grounding — this is not an entry-level generalist BA positionWhat we offer:Excellent working environment and office location, massive on the job coaching and experience boost, training, and a career path in an award-winning international IT companyEU 100 food vouchers25 days paid annual leaveFully covered MultiSport cardHybrid work modeAdditional health insurance package for employees and their childrenAccess to Team buildings, key conferences, internal and external trainingsAdditional social bonuses as per company policy and culture — compliments on personal occasions, range of discounts, various social eventsInterested in moving forward with your technical career and expertise? Send us your CV and let’s talk about our future.