IT Change Officer/Senior Officer

Supports the efficient and controlled implementation of IT changes while ensuring minimal impact on business operations. helping to facilitate, coordinate, and monitor the execution of IT changes within the organization. This role focuses on ensuring that change processes are followed, change requests are properly documented, and changes are implemented efficiently while minimizing disruption to IT services. also ensures that the change management framework is adhered to and that changes are executed within the defined guidelines.Review change requests to ensure they are complete, well-documented, and follow the proper procedures.Review priority levels to change requests based on impact and urgency, and ensure appropriate approvals are obtained.Ensure that risk assessments and impact analysis are properly documented and communicated to relevant stakeholders.Make sure the Configuration items and affected service are correctly addressed within change.Monitor changes for any unforeseen risks and escalate issues to the IT Change Manager as required.Assist in identifying and assessing the scope of changes, ensuring they align with IT policies and business needs.Coordinate with cross-functional teams (e.g., development, operations, service desk) to ensure the smooth execution of changes.Assist in organizing Change Advisory Board (CAB) meetings, ensuring all relevant stakeholders are invited and prepared to discuss proposed changes.Support in planning and coordinating scheduled changes, ensuring that the required resources and stakeholders are available.Monitor change progress and provide regular updates to stakeholders about the status of ongoing changes and generating change management reports.Maintain accurate records of all changes, including change requests, approvals, implementation details, and post-implementation reviews.Ensure post-implementation reviews of changes to evaluate success, identify issues, and gather feedback from stakeholders.Ensure timely and effective communication regarding upcoming changes to all impacted stakeholders, both internal and external.Help develop and distribute change notifications, ensuring that users are informed of any planned downtime, system updates, or changes to services.Assist in identifying areas for improvement in the change management process.Enhance the change management tools, ensuring they are up to date and aligned with best practices.Assist in audits and compliance checks to ensure that the change management process is followed and that all changes are documented properly.Maintain a focus on maintaining a controlled environment for changes to reduce the potential for unauthorized changes.QUALIFICATIONS, EXPERIENCE & SKILLSEducation: A Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent work experience).Change manager officer Experience: 2-4 years of experience in IT change management, IT support, or IT service management roles.Change manager senior officer Experience: 4-6 years of experience in IT change management, IT support, or IT service management roles.Certifications: ITIL Foundation certification is preferred, with additional certifications in project management or service management being a plus.Experience with Change Management Tools: Experience with change management software tools (e.g., ServiceNow, BMC Remedy, or Jira Service Management) is desirable.Adaptability: Ability to adapt to changing priorities and fast-paced environments while managing multiple tasks.Proactive: Take initiative in managing change requests and identifying areas for improvement in the process.Detail-Oriented: Focus on ensuring all change management processes are followed accurately to minimize risk.Customer-Focused: Ensuring that changes do not disrupt business operations and that end-users are well informed about any changes.Team-Oriented: Collaborative attitude to work across IT teams, business units, and third-party vendorsChange Management Knowledge: Basic understanding of ITIL (Information Technology Infrastructure Library) or other change management frameworks