IT Client Support Engineer

About the CompanyExtensive experience in Client Support, IT Support, or a related field, with a proven track record of delivering high-quality support services.About the RoleStrong technical troubleshooting and problem-solving skills. Proactive and self-motivated, with the ability to identify and resolve issues before they escalate. Excellent communication and customer service skills. Ability to work effectively with clients, vendors, and internal teams.ResponsibilitiesInstallation & Maintenance of all kinds of IP and Analogue Telephony servicesAdding telephony features and first level programmingReplacing telephony & cabling faulty equipmentAttending user calls for phones and related networkPatching and un‐patching structures cablingODF Fiber testing, Patching, DDF termination, Block wiring for FTTH, MDF, Copper & FO Cabinet TerminationCAT‐6 Cable termination and block wiringTroubleshooting and rectification of telephony & cabling operation needsShifting telephone sets for ADNOC Offshore user as per the agreed shifting planPrepare reports and documentation as required and instructedInstalling and configuring Desktop computer hardware (PC's, Printers & Peripherals), Client software for (Business applications, technical applications, standard Microsoft software & client operating system)Troubleshooting all Client Hardware and Software and providing the necessary support to resolve user client issues and to enhance system performanceCreating and implementing ADNOC Offshore Personal Computer standard image for newly acquired PC'sHandling IT tickets through Ticketing System through a proper SLA and prioritizationInstallation and configuration of various models of Printers and PlottersWork closely with other IT teams like Systems, Security and Network teams on user facing issues with Active directory, License servers, Enterprise Vaults, Antivirus and Networks, etc.To participate in major IT projects like domain and OS migrationParticipate with supplier's personnel in the installation, configuration, customization and maintenance of Client Hardware, operating system software, and other system/utility software packages developed or supplied by manufacturersProviding support to MS Teams and Polycom Real Presence video conference calls and other conference room issuesCarrying out technical duties such as installation, maintenance, and repair and testing of company Telephone and Data network at ADNOC OFFSHORE HQ, onshore and offshore site’s locationsCarrying out telephone system maintenance work which includes installation and repair of all company telephone structured cabling system, isolation of faults, repair and replacement of specific components in telephone equipment, patch panel and communication cabinetCarrying out Data network installation, termination and repair of data cables and prepare patching up to the switch or patch panel of the communication cabinetInstalling and terminating cables for new or additional telephone extension. Test cables and terminations using modern test equipmentInstalling and terminating cables for new or additional data connection in the data communication cabinets according to international standards. Test cables (Coaxial, UTP Cat. 5 & Fiber optic) using data tool tester, installs RJ45 sockets, makes connection to the switch and patch panel and tests the circuit using data scanner and compares the test results with international standards and keep the record for certificationCarrying out periodical checks of cables on sample lines to ensure that there is no discrepancy with original commissioning testsCarries out regular checks on MDF to ensure the good status of cable terminal blocks itselfChecks internal distribution cables and termination to ensure that international standards and certifications are metCarrying out maintenance requirements on the Main and Building distribution frames, telecom outlets patch panel of communication room and switch to ensure that good jumpering and patching procedure is observed, and that adequate records and labeling are kept for all network connectionsInstalling and maintaining telecom peripheral equipment such as mini mux, modems, and fax machinesNotes through (Maximo, SAP and etc…) outgoing voucherQualifications10 - 12 years’ experience in the IT field (preferably in work directly related to customer service and user support) including 3-4 years in a supervisory capacityMinimum of 5 years related work experience in the fieldCommunication skills. Engineer level not in technicians’ levelThe current volume of workload for the new ONEADNOC Domain setup and standardizing all the Group Companies end point setup with ONEIMAGE and application packaging and deployment experience required as a must to handle service contract candidate engineersThe support engineer must be familiar with all ADNOC Offshore site setup and the concession partners expected level of IT client supportProviding onsite support engineer replacement for all the existing support engineers long and short leave cyclesThe minimum of 5 years of working experience within ADNOC Group company is required for the qualified candidates from the service contract engineers as working experience qualification from their total number of years’ experience mentioned aboveThe standard overtime policy must be added to the service contract support engineers pay for the additional hours of work demanded from the Digital DivisionThe contractor must provide the candidates up to date CVs’ with all the above requested details in advanceRequired SkillsIT Client Systems:Latest Windows OS Version and MS Office version (Office 365)Configuration of Engineering and Digital Oil Field applicationsManaging and Configuring ENSEnterprise Vaults (EV Client Configuration and Troubleshooting)Patch ManagementRole based Management of Active directory Users and ComputersRestacking / New Installation of all IT Equipment’sOne Service DeskPrint Management systems and Print ServersHigh end WorkstationsLaptops, MAC Book and iPadSurface Pro and TabletsWireless Access pointsPolycom and MS Teams Video Conferencing Systems