IT Engineer

Titan Wealth is a fast-growing wealth management business, both in the UK and internationally. It has evolved a fairer, more efficient and effective business model, structured to deliver leading advice-led wealth management services, giving financial advisers and their clients the best opportunity to fulfil their dreams and ambitions.We provide a dynamic work environment full of opportunity, one where both individual and team initiative and contribution is encouraged, so that together we can deliver better outcomes for our clients over the long term.Join Titan Wealth's growing Technology team as an IT Support Engineer and play a key role in supporting a fast-paced, ambitious business undergoing significant growth and transformation.This is far more than a traditional service desk position. You'll be the go-to expert for colleagues across the business, providing 1st and 2nd line support while working with modern Microsoft technologies including Microsoft 365, Entra ID, Intune and Active Directory. Working closely with a collaborative team of engineers across the UK and internationally, you'll have the opportunity to make a real impact from day one, contribute to business-critical initiatives, and develop your career within one of the UK's fastest-growing wealth management firms.We're looking for someone who thrives in a busy environment, enjoys solving complex technical challenges, takes ownership, and genuinely enjoys helping people.Job ResponsibilitiesOffering IT services & support over telephone, email, remote, but mostly face-to-faceAs needed to assist the migration team to onboard new companies acquired into the group M365 tenantUsing ServiceDesk+ for logging, monitoring, and managing ticketsWork closely with users from all global offices to resolve issues, keeping users informed/updated and escalate where appropriateFollow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability, and resilienceBuild and maintain corporate PCs and laptops, keeping adequate spares-levels (inventory)Administration of starters and leavers, getting quotes and placing orders (procurement)Guide and support users in following group IT standards, policies & proceduresManage/participate in project initiatives (as assigned) to achieve broader IT objectivesContribute to and maintain documentation for processes and proceduresThe role may involve occasional travel in the UK to different sitesAhere to consumer dutyEducation And Requirements5+ years’ experience with desktop support in Microsoft environmentExcellent English communication skills, comfortable in high engagement environmentA+ PC technician / N+, MD100, MD101 certifications are advantageousDecent understanding of networking, routers, firewalls. E.g. able to replace router/APGreat customer service skillsProactive and ability to work with minimal directionExcellent methodology in fault-findingStrong working knowledge of MS Windows 10/11 Enterprise, Office 365Good working knowledge of Active Directory and Identity ManagementUnderstanding of cyber security frameworks like NIST/CIS advantageousGood understanding of Windows Server / roles and features would be beneficialKnowledge of mobile device platforms; iOS, Android and MS Surface tabletsSelf-motivated, well organisedAbility to prioritise and focusEssential Technical SkillsMicrosoft 365 AdministrationMicrosoft 365 Admin Portal experienceEntra ID (Azure Active Directory)IntuneOn-Prem Active Directory Our employees are talented people, distinguished by excellence. You will be able to demonstrate a willingness to embrace the Company values of:Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.Terms Competitive salary Attractive Employee Pension Scheme (7.5% employer & minimum 3% employee) 25 days Annual Leave + public holidays Buy and sell holidays up to 5 days Office Christmas close (3-days) A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance Hybrid working Further education and training support Discretionary performance related bonus Confidential Employee Assistance Programme 2 days per year for voluntary work And lots of flexible benefits to choose from!The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.