IT Field Engineer

Field Engineer / 2nd Line Support EngineerBuckinghamshire (Amersham area)Hybrid & Field-Based£45,000 - £50,000, depending on experience.Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, initially for two days a week and London the remaining 3 days. The balance of work in London is expected to fall over time.Travel expenses are covered.Key responsibilities:Providing 2nd Line technical support via the service deskTroubleshooting hardware, software and end-user issuesBuilding, configuring and deploying laptops and desktopsDiagnosing and resolving device failures and hardware faultsCarrying out on-site support visits and technical call-outsSupporting Microsoft 365 environments and core infrastructure technologiesDelivering a high level of customer service to both technical and non-technical usersAssisting with proactive maintenance and customer IT improvementsEscalating more complex issues where appropriate and working collaboratively with wider technical teamsExperience required:Previous experience within a Managed Services Provider (MSP) environmentStrong 2nd Line Support experienceExperience troubleshooting Windows desktop and laptop issuesKnowledge of Microsoft 365 and Active DirectoryExperience with Azure and cloud technologiesExperience setting up, rebuilding and supporting end-user devicesUnderstanding of networking fundamentals including TCP/IP, DNS and DHCPExcellent customer-facing and communication skillsAbility to work independently and manage field-based responsibilitiesPrevious experience delivering on-site support across multiple customer environmentFull UK driving licence and willingness to travel to customer sitesBuckinghamshire (Amersham area)Hybrid & Field-Based£45,000 - £50,000, depending on experienceMust have UK Driving licence.