IT Help Desk Specialist

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.What will you be doing in this role?Being the contact point for users with IT-related requests or issuesIdentify, diagnose and resolve end user requests and incidents through tickets in Service DeskLog tickets for end users where the request is received via e-mail, phone, Teams or in personWork with third-party vendors to resolve incidentsManage user accounts, access and group membership over various systemsAdd to the knowledge baseDocument processesManage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventoryAssist users in setting up meetings and video callsRequirementsWhat will you be bringing to the team?4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support roleStrong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirementHands-on experience with Microsoft Azure and Microsoft 365 environmentsPractical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membershipExperience with Microsoft Intunefor device management, enrollment, configuration, and complianceFamiliarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environmentsStrong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issuesAbility to create and maintain technical documentation, IT processes, and knowledge base articlesGood communication and interpersonal skills, with a customer-focused approach to supporting end usersAbility to work independently, prioritize multiple requests, and manage incidents according to agreed SLAsExcellent command of written and spoken EnglishAt Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.