IT Helpdesk / IT Support Specialist

Kara Express looking for a reliable and technically capable IT Helpdesk / IT Support Specialist to join our Dubai office. The successful candidate will provide day-to-day IT support to employees, troubleshoot hardware and software issues, manage user accounts and devices, and ensure smooth operation of the company's IT environment.Key Responsibilities Provide first- and second-level technical support to employees.Troubleshoot hardware, software, network, printer, and connectivity issues.Install, configure, and maintain computers, laptops, printers, and other IT equipment.Set up and maintain user accounts, email accounts, and access permissions.Support Microsoft Windows, Microsoft 365/Office applications, and common business software.Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity.Maintain IT equipment inventory and documentation.Manage IT support requests and ensure issues are resolved within appropriate timeframes.Assist with onboarding and offboarding employees, including device and account setup.Follow IT security, backup, and company IT policies.Coordinate with external IT vendors/service providers when required.Escalate complex technical issues to senior IT personnel when necessary.Qualifications & RequirementsMinimum 3 years of experience in IT Helpdesk, IT Support, Desktop Support, or a similar role.Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.Good working knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.Basic to intermediate knowledge of computer hardware and networking.Experience troubleshooting PCs, laptops, printers, scanners, and other peripherals.Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN.Familiarity with user account management and basic Active Directory concepts.Good problem-solving and troubleshooting skills.Good English communication skills.Ability to work independently and provide professional support to users.Customer-service-oriented attitude with good interpersonal skills.Willingness to work from the Dubai office.The ideal candidate should have at least 3 years of hands-on IT support experience, good troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users.