IT Infrastructure & Support Specialist

AnalytiChem NetherlandsBased in Mijdrecht, we are specialists in microbiological culture media and animal blood products, producing ready-to-use formulations tailored to customer specifications. Since 1979, our products have been used worldwide in clinical, pharmaceutical, biotechnological, and food safety laboratories, supporting essential research and quality control activities.With more than 45 years of experience, our team combines flexibility with rigorous quality standards, adhering to FDA, cGMP, and GLP guidelines. Our advanced cleanroom facilities allow us to maintain consistent excellence, and we are ISO 9001 certified and ISO 17025 accredited.About AnalytiChemAnalytiChem Netherlands is part of the AnalytiChem Group, a global company with more than 600 employees across manufacturing, distribution, sales, and support centers in Europe, North America, and Australia.Formed through the acquisition and integration of companies with expertise in specialized laboratory applications, AnalytiChem brings together decades of manufacturing experience and complementary product technologies and is on an exciting journey of continued growth and innovation. Today, AnalytiChem supports laboratories worldwide with a portfolio of specialized laboratory equipment, reagents, and consumables designed to help customers make better measurements in analytical chemistry and microbiology.We create high-quality culture media, reference materials, laboratory consumables, and sample preparation equipment that support the measurements that matter in everyday life.If you are looking for a dynamic work environment within a fast-growing international organization, where quality, collaboration, and continuous improvement are at the heart of what we do, AnalytiChem may be the place for you.About the roleAs IT Infrastructure Specialist you act as first point of contact for IT-related issues on site. You diagnose the issue, resolve hardware, software and connectivity issues. You support the users with Windows workstations and laptops, Microsoft 365 applications (Outlook, Teams, Sharepoint, OneDrive, Office) and printers, scanners and peripherals. In case of complex issues, you escalate to second/third level support and follow through until resolution has been accomplished.All incidents and solutions need to be documented in the ticket system.Your ProfileMinimum MBO-4 in IT or a related field, with at least 3 years' experience in a similar roleSolid knowledge of Windows Client OS and Microsoft 365Strong networking fundamentals: LAN, VLAN, WLAN, TCP/IP, DNS, DHCP, and firewall/router conceptsExperience with switch configuration and network segmentationStrong SAP/ERP and CRM system capabilityClear communicator with non-technical users; structured, reliable, and thorough documentation habitsProactive and solution-oriented with a right-first-time mindsetFluent in Dutch and English; experience in production or laboratory environments is a plusKey ResponsibilitiesFirst point of contact for all IT issues: hardware, software, connectivity, M365, and peripheralsOperate and maintain local LAN, WLAN, and VLAN infrastructure, including switch configuration and DNS/DHCPProvide IT support for LAN-connected laboratory and production equipment in a GxP-regulated environmentSupport and maintain local servers in coordination with central IT; monitor backups, patching, and accessMaintain accurate IT asset inventories, network documentation, and ticketing recordsWhat we OfferA senior role with real influence on customer experience and business performanceAn international network with creative opportunities and individual career optionsA collaborative work environment with short lines of communication and an engaged teamAn international network with creative opportunities and individual career optionsMarket confirm salaryHow to ApplyIf you thrive on solving complex problems, optimizing systems, and keeping critical infrastructure running smoothly this is your moment! Join our Team as a IT Infrastructure Specialist and make a real impact at AnalytiChem!Please submit your updated English CV.For questions, contact our Talent Acquisition team using the details provided in the job post.