IT Infrastructure Support Executive

IT Systems & Network Support EngineerJob OverviewWe are looking for an IT Systems & Network Support professional to manage the configuration and maintenance of physical and logical network components at the L1 level and provide end-user IT support for office users. The role will also be responsible for IT asset management, user onboarding and offboarding, IT documentation, remote monitoring, backup management, and vendor coordination.Key ResponsibilitiesSupport and maintain WAN and LAN connectivity, routers, firewalls, access points, and other security systems.Provide L1 support for Microsoft technologies, including Windows Server, Windows Domain Server, Windows Active Directory (AD), Azure AD, Azure DS, Office 365, SQL, and SharePoint.Provide support for remote access solutions, including VPN, Terminal Services, and Azure ExpressRoute.Support and monitor security and protection technologies, including Cisco and Meraki firewalls, antivirus solutions, and patch management.Monitor systems remotely and respond to system alerts and notifications.Manage and monitor backup processes for IT devices and systems.Provide L1 end-user support to office users and troubleshoot day-to-day IT issues.Manage IT assets, including issuing, receiving, tracking, and stock management of IT equipment.Handle user onboarding and offboarding activities.Coordinate with external IT vendors and service providers.Document and maintain records of all computer systems and network infrastructure.Maintain accurate IT documentation and support relevant IT operational processes.Required Qualifications & CertificationsBachelor's degree in Information Technology, Computer Science, or a related field.3+ years of relevant experience in enterprise IT environments, covering systems and network support, IT documentation, IT asset management, and end-user support.Preferred certifications:MCSEAZ-900CCNA / CCNPRequired Technical Skills & ExperienceMicrosoft Windows and Windows ServerWindows Active Directory (AD)Azure / Azure AD / Azure DSMicrosoft Office 365Cisco and MerakiLAN / WAN connectivityRouters and FirewallsWireless Access PointsVPN and Terminal ServicesAzure ExpressRouteAntivirus and Patch ManagementBackup ManagementIT Asset ManagementL1 End-User SupportIT DocumentationVendor CoordinationMac OSKey CompetenciesAccountability & OwnershipDriving ChangeTeamworkGood CommunicationCustomer FocusEthics & IntegrityLanguage SkillsProfessional proficiency in EnglishExperience RequiredMinimum 3+ years of relevant experience in enterprise IT environments, with hands-on experience in systems and network support, IT documentation, IT asset management, and end-user support.Key InteractionsThe role requires coordination with internal stakeholders and external IT vendors/service providers to ensure smooth IT operations, timely issue resolution, asset management, and effective delivery of IT support services.