IT Manager

The IT Manager is responsible for overseeing and ensuring the secure and effective operation of all computer systems, related applications, hardware, and software used within an organisation. They lead a team of IT professionals and work closely with other departments to support organisational goals through technology solutions.Key ResponsibilitiesStrategic IT Planning Develop and implement IT strategies aligned with the organisation’s goals. Forecast future IT needs and budget accordingly. Infrastructure & Systems Management Maintain and improve IT infrastructure (servers, networks, storage, etc.). Ensure high availability and performance of mission-critical systems. Oversee system upgrades, installations, backups, and disaster recovery planning. Cybersecurity & Compliance Implement and monitor cybersecurity protocols and risk mitigation strategies. Ensure compliance with data protection laws and industry regulations (e.g., GDPR, HIPAA, ISO). Team Leadership & Development Manage and mentor the IT team; assign tasks, conduct performance reviews, and provide training. Coordinate with vendors and third-party service providers. Support & Service Management Ensure timely resolution of IT service desk tickets and technical issues. Maintain a high level of internal customer satisfaction. Budget & Vendor Management Manage IT budgets, licenses, and procurement processes. Negotiate with vendors and manage vendor relationships. Required QualificationsBachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT roles, including at least 2 years in a managerial position. Certifications such as ITIL, PMP, CompTIA Security+, or CISSP are advantageous. Key SkillsStrong leadership and team management skills Deep understanding of IT infrastructure, systems, and architecture Excellent problem-solving and decision-making abilities Knowledge of cybersecurity principles and best practices Effective communication and interpersonal skills Project management proficiency Budgeting and financial planning capabilities Preferred Tools & TechnologiesNetwork and server tools (Cisco, VMware, Windows/Linux servers) Cloud platforms (AWS, Azure, Google Cloud) ITSM software (ServiceNow, Jira Service Management) Security tools (firewalls, antivirus, SIEM) Database management (SQL, Oracle) Collaboration tools (Microsoft 365, Google Workspace) Skills: Management,IT Infrastructure,Leadership