IT Manager

Key Roles & ResponsibilitiesManage and oversee the organization’s IT infrastructure, systems, and IT operations in Dubai.Plan, implement, maintain, and optimize servers, networks, storage systems, and virtualization environments.Manage and maintain backup, disaster recovery, business continuity, and system recovery solutions.Monitor infrastructure performance, system availability, and capacity, proactively identifying and resolving technical issues.Administer and support Microsoft-based environments, including Active Directory, Microsoft 365, Windows Server, and related technologies.Ensure effective network security, access management, cybersecurity controls, and IT risk management practices.Implement appropriate controls to protect systems, data, applications, and IT infrastructure from security threats.Manage user access, permissions, authentication, and security policies in accordance with organizational requirements.Provide technical leadership and guidance to IT teams and end users, ensuring timely resolution of IT incidents and service requests.Develop and maintain IT infrastructure standards, procedures, documentation, and operational processes.Coordinate with IT vendors, service providers, technology partners, and external consultants to ensure effective delivery of IT services.Manage IT vendor relationships, contracts, licensing, warranties, renewals, and IT asset management.Identify opportunities to improve infrastructure reliability, operational efficiency, system performance, security, and cost effectiveness.Lead and coordinate IT infrastructure projects, system upgrades, migrations, implementations, and technology initiatives in line with business requirements.Ensure IT systems and infrastructure comply with relevant internal policies, security standards, and organizational requirements.Prepare and maintain IT infrastructure reports, performance metrics, incident reports, and management updates.Work closely with local and Group management to understand business requirements and align IT operations with overall business objectives.Support IT budgeting, technology planning, resource allocation, and infrastructure investment decisions.Ensure appropriate incident management, problem management, change management, and IT service management practices are followed.Maintain high availability and continuity of critical IT services while minimizing operational disruptions.Qualifications & RequirementsBachelor’s degree in Information Technology, Computer Engineering, Software Engineering, Computer Science, or a related field.Minimum 10 years of professional experience in IT infrastructure, systems, and IT operations.Strong hands-on experience in IT infrastructure and systems management.Proven experience managing servers, networks, storage, backup, disaster recovery, and virtualization technologies.Strong knowledge of Microsoft technologies, particularly Active Directory and Microsoft 365.Experience in network security, cybersecurity, access management, and IT risk management.Previous experience managing or leading an IT team is highly preferred.Experience in IT vendor management, service provider coordination, software licensing, and IT asset management.Strong troubleshooting, analytical, and problem-solving capabilities.Excellent communication, coordination, stakeholder management, and interpersonal skills.Strong ability to manage multiple IT projects and priorities simultaneously.Excellent command of English, both written and verbal.