IT Manager

IT ManagerBirmingham, AL locationCreate, nurture, and sell game-changing work that solves clients’ business problems.At Luckie, we combine creativity, business intelligence and technology to solve business problems and achieve results that luck can’t explain. When we do it just right, it’s super fun and creates amazing results for our clients. You’ll be a part of the team that supports those making it happen.We are looking for a dynamic hands-on Information Technology Manager to lead our information technology services function. This position reports to Luckie's Chief AI Officer and has one direct report.Here’s What You’ll Do:The Information Technology Manager is expected to both manage and support:On-premise server and network infrastructureAWS development operations environmentHelp desk support and ticketing systemSOC 2 Type 2 security complianceAll telecommunicationsMission-critical delivery applicationsOngoing cybersecurity risksEmployee hardware procurement, deployment, and lifecycleTechnology vendor relationships, contracts, and licensingTechnology projectsInfrastructure & OperationsMaintain Luckie's on-premise server, storage, and network hardware at continuous availability, including firmware and patch currency, environmental and capacity monitoring, active warranty and support coverage, and end-of-life replacement planningAWS, QTS and other hosting provider managementRemote Gateway/Site VPN administrationFamiliarity with Windows Server and macOS in a mixed environmentExtensive general networking knowledge, including switching, routing, wireless, DNS and DHCPManage audio visual needs across offices with an emphasis on the video conference experienceUpdate and maintain business continuity and disaster recovery plans covering both cloud and on-premise systems, with annual test and learnsSecurity & ComplianceLead Security Compliance Team meetings and SOC 2 Type 2 complianceStrong focus on cybersecurity risk mitigationExtensive knowledge of cloud security best practicesAdminister identity and access management, including single sign-on, multi-factor authentication, and access provisioning and deprovisioning tied to onboarding, role change, and departureEndpoint management and device compliance across Mac and Windows, covering enrollment, disk encryption, patching, and endpoint protectionStrong understanding of each client Service Level Agreement (SLA) or Business Associate Agreement (BAA)Development Team SupportProvision and maintain the hosting, environments, and underlying infrastructure the development team builds on, including AWS resources, access, and credentialsTimely setup and live production support to the development teamWorking familiarity with the development team's toolchain, including GitHub, Docker, JIRA and CI/CD tooling, sufficient to resolve access, integration, and environment issues. The development team owns pipeline configuration and deployments.Vendor, Contract & Asset ManagementNegotiate and manage software vendor contracts, including renewals, pricing and terms, license true-ups, and consolidation of overlapping or underused toolsOwn the technology vendor relationship set: hosting, telecom and ISP, security, hardware resellers, and managed service providersOversee IT budget, procurement, licenses, lease agreements, and fixed assets trackingManage equipment purchasing and leasing programs, including refresh cycles, lease term tracking, and end-of-lease return or buyout decisionsProcure, configure, and deploy employee hardware, then walk new hires through first login and account setup so they are productive on Day OneRecover, wipe, and re-provision equipment at role change or departureSupport & EnablementManage helpdesk support and ticketing process based on priorities and response time metricsMicrosoft 365 and Microsoft Teams supportIT education and clear operating procedures repository for non-technical end usersComplete and ongoing documentation of the IT environment maintained, at a level of detail that allows another person to cover during an absenceIT project planning and management for technology implementations and transitionsSet direction, assign work, and develop the skills of one direct reportHere’s what we’re looking for:Strong leadership, project planning and communication abilities (both verbal and written) are required. The IT Manager will partner closely with executive and department leadership to deliver technology applications and ongoing support that drive business objectives. A passion for continuous improvement, training, expense management and the ability to consistently deliver improved technical outcomes is critical.Bachelor's in Computer Science or similarMinimum of 5 years' experience supporting 50+ people across multiple officesDirect experience maintaining on-premise server and network hardware, not solely cloud administrationExperience managing a mixed macOS and Windows environmentExperience negotiating software and hardware vendor contracts and managing renewal cyclesAmazon Web Services and/or virtualized application hosting environment experienceExperience operating within an audited control environment such as SOC 2 or HITRUSTAvailability for after-hours escalation on infrastructure and security incidentsHighly regulated industry (healthcare, pharma, financial services) a plusMarketing, Technology or Agency experience a plusAt Luckie, we believe our best work happens together. Employees in this role are expected to work from the office three days per week or more as work requires. Our expectation is the same no matter where the work is done - employees must be flexible to meet the needs of Luckie and clients, which may include more attendance in an office or travel to the other office.Luckie benefits include:Medical, vision, and dental insuranceLife insurance, Short-term and long-term disability insurance401k with matching, FSAs, HSAsFlexible paid time off, plus major holidays, one floating holiday and volunteer timePaid parental leaveAnd so much more!Luckie and Company is an equal opportunity company and complies with applicable federal, state and local employment laws.