IT Manager

Company Description Summit Hotels & Resorts has spent over 15 years redefining Himalayan hospitality by blending the warmth of the hills with contemporary travel experiences. With properties across West Bengal, Sikkim, Himachal Pradesh, Uttarakhand, and Bhutan, the group offers roles in some of the region’s most scenic hill stations and tourist destinations. Each property is designed as an extension of its natural surroundings, reflecting the culture, calm, and character of the mountains. Summit focuses on creating personal, immersive, and memorable journeys for guests through thoughtful design, heartfelt service, and consistent comfort.Role Description The IT Manager is a full-time, on-site role based in Siliguri, responsible for overseeing all technology operations across the property and supporting centralized systems for Summit Hotels & Resorts. This role manages the hotel’s network infrastructure, servers, Wi-Fi, and security systems, ensuring high availability and data protection for staff and guests. The IT Manager will maintain hotel management software, PMS, POS, booking engines, and other applications, coordinating upgrades, backups, and integrations. Daily responsibilities include monitoring system performance, troubleshooting hardware and software issues, managing IT assets, and responding promptly to user support requests. The role also involves vendor coordination, implementation of cybersecurity best practices, documentation of processes, and participation in technology-related projects to improve efficiency and guest experience.Qualifications Strong knowledge of IT infrastructure, including networking, servers, and Wi-Fi management, with the ability to maintain stable and secure systems.Experience administering hotel or enterprise applications such as PMS, POS, booking engines, and related hospitality technology platforms.Proficiency in system troubleshooting, hardware and software maintenance, and user support in a fast-paced operational environment.Understanding of cybersecurity principles, data protection practices, and backup and recovery procedures.Ability to manage IT assets, coordinate with external vendors, and oversee installation, upgrades, and contract-based services.Strong analytical, documentation, and problem-solving skills, with attention to detail and process-oriented thinking.Effective communication and collaboration skills to work closely with hotel operations, front office, and management teams.Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant industry certifications (e.g., networking, security, systems administration) are an advantage.Prior experience in hospitality or multi-site service environments is highly beneficial.