IT, Network & Systems Administrator - JD

Role Summary We are hiring a hands-on IT, Network & Systems Administrator to own day-to-day IT service delivery and to operationalize Identity & Access Management and IT Asset Management as we build an ISO 9001 / ISO 27001 / SOC 2-ready ITSM foundation. You will run the service desk on ServiceDesk Plus, administer endpoints via Endpoint Central, manage the corporate network and systems, and execute the joiner-mover-leaver access lifecycle end to end. This is a builder-operator role: you will help write the procedures, then run them with audit-grade discipline. You will work alongside a senior IT Operations engineer and a security team, reporting to the Head of IT. Qualifications & Experience — Must Have 4–7 years of hands-on IT administration experience covering Windows and Linux systems, Active Directory / modern IdP (SSO, MFA), and enterprise networking fundamentals (TCP/IP, VLANs, DNS, DHCP, VPN). Demonstrable experience operating an ITSM tool (ServiceDesk Plus, Jira Service Management, Freshservice, or similar) with SLA-driven queues. Experience with endpoint management platforms (Endpoint Central / ManageEngine suite, Intune, or similar): imaging, software deployment, configuration policies. Practical experience executing user access lifecycle (provisioning/deprovisioning) in a controlled, approval-based environment. Working knowledge of asset management practices — inventory, tagging, lifecycle, license tracking. Exposure to AWS administration (IAM users/roles, EC2 basics) for corporate workloads. Strong documentation habits — SOPs, runbooks, knowledge articles. Qualifications & Experience — Preferred Experience working in an ISO 27001 / SOC 2 certified environment and producing audit evidence. FortiGate exposure (VPN administration, basic policy literacy). Scripting for administration (PowerShell, Bash, or Python). Experience integrating HRMS-driven JML workflows with ITSM tooling. Wazuh or other SIEM/EDR agent deployment experience. Certifications ITIL 4 Foundation; CompTIA Network+ or CCNA (or equivalent demonstrable networking competence); Microsoft/Linux administration certification (e.g., MD-102, AZ-104, RHCSA) — at least one of these.ManageEngine product certifications; AWS Cloud Practitioner / Solutions Architect Associate; CompTIA Security+. Behavioural & Professional Competencies Service orientation with firm process discipline — able to say "raise a ticket" politely and consistently while maintaining goodwill. Precision and completeness in record-keeping; treats evidence as part of the job, not overhead. Clear written and verbal communication with non-technical users and senior stakeholders. Ownership mindset — drives tickets to closure, does not let items age silently. Comfortable in a build-from-scratch environment with evolving procedures.