IT Network Technician

Are you a hands-on IT technician who thrives on solving physical and digital technical challenges? We are looking for an IT Network Technician to join our growing team. This role splits time between hands-on field installations/maintenance at our facilities and remote IT help desk support. *Note: This position requires regular travel (up to 40–50% / typically every other week) to support regional facility projects, hardware deployments, and urgent infrastructure repairs. Key Responsibilities:Field & On-Site Infrastructure·      Install, maintain, and troubleshoot physical security hardware, including IP cameras, access control systems (card readers/badge scanners), and network hardware.·      Run, terminate, test, and certify network cabling (Cat5e, Cat6, and low-voltage systems).·      Operate hand/power tools, ladders, and scissor lifts safely to mount equipment, conduit, and junction boxes.·      Resolve urgent on-site hardware or connectivity failures to keep facilities secure and operational.Help Desk & Remote Support ·      Provide Tier 1 / Tier 2 remote support for business applications, hardware, software, and network connectivity issues via our ticketing system.·      Consult with end-users to troubleshoot technical issues, set up new devices, and document resolutions.·      Maintain accurate inventory of field equipment, spare hardware, and site configurations.Requirements:·      2–3 years of experience in IT field support, low-voltage cabling, or systems maintenance.·      Hands-on experience with IP cameras, access control hardware, and structured network cabling.·      Comfortable using basic power tools and working on ladders or scissor lifts when needed.·      Strong troubleshooting skills across both physical hardware and standard software/networking systems.·      Excellent communication skills and a team-first mindset.·      Willingness and ability to travel up to 40–50% of the time.·      Experience supporting users in a hybrid macOS / Windows environment.Preferred Qualifications (Bonus):·      Industry certifications (CompTIA A+, Network+, or vendor-specific access control/CCTV certs).·  Experience with ticketing systems and remote administration tools.