IT Operations & Infrastructure Technician

Join Our IT Operations TeamWe are looking for an experienced IT Operations & Infrastructure Engineer to join our clients Nordic IT Operations team. In this role, you will be responsible for providing 1st and 2nd line support, maintaining critical IT infrastructure, supporting end users across the Nordic region, and driving local IT improvements and projects.You will be based in Gothenburg, Sweden, with regular collaboration across Europe and occasional travel within the Nordic region, including visits to our Oslo office.This is an excellent opportunity for someone who enjoys hands-on infrastructure work, troubleshooting complex technical issues, and contributing to the continuous improvement of business-critical IT services.Key ResponsibilitiesEnd User Support & IT OperationsProvide 1st and 2nd line support to office-based, remote, and field-based usersResolve incidents and service requests through the Service Desk platformAdminister and maintain local IT systems and infrastructureMonitor systems, integrations, and services to ensure high availabilityAnalyze, troubleshoot, and resolve technical issues efficientlyCommunicate effectively with end users regarding incidents, changes, and service updatesCoordinate and manage relationships with local IT suppliers and vendorsInfrastructure & System AdministrationSupport and maintain Microsoft-based infrastructure environmentsAdminister Active Directory, Entra ID, Windows Server, Microsoft 365, Teams, and Intune environmentsImplement, test, and maintain infrastructure improvements and system enhancementsParticipate in maintaining secure, scalable, and resilient IT environmentsContribute to business continuity and redundancy planning where appropriateNetworking & ConnectivityTroubleshoot enterprise network connectivity issues across local and remote environmentsSupport and maintain DNS, DHCP, TCP/IP, VPN, and Windows-based network infrastructureAssist with network-related incidents involving routing, switching, wireless connectivity, and firewallsSupport network integrations and connectivity between business-critical systemsWork closely with internal and external stakeholders to ensure reliable network operationsProjects & Continuous ImprovementLead and participate in local IT infrastructure projectsIdentify opportunities to improve business processes through technologyDocument systems, procedures, and technical solutionsParticipate in regional and European IT Operations initiatives and projectsImplement operational improvements and best practicesTeam CollaborationBe an active member of the Nordic IT Operations teamCollaborate with Service Desk, Application Operations, and Information Solutions teamsProvide backup support across other regions and European subsidiaries when neededParticipate in regular meetings and knowledge-sharing sessions with international colleaguesRequired Technical SkillsMicrosoft InfrastructureActive DirectoryMicrosoft Entra ID (Azure AD)Windows 10 and Windows 11Windows Server 2019 / 2022 / 2025Microsoft TeamsMicrosoft IntuneMicrosoft Exchange (basic administration and support)Microsoft 365 administrationNetworking & InfrastructureStrong understanding of TCP/IP, DNS, DHCP, and IP addressingExperience troubleshooting enterprise network connectivity issuesKnowledge of LAN/WAN and VPN technologiesUnderstanding of network security fundamentalsExperience with Windows Server-based network environmentsActive Directory networking services, Group Policies, DNS, and DHCPFamiliarity with VMware networking concepts and virtualized infrastructureBasic understanding of routing, switching, VLANs, firewalls, and wireless networkingPlatforms & MethodologiesVMwareService Desk and ticket management systemsITIL framework with focus on:Incident ManagementProblem ManagementService Request ManagementRequirements3+ years of experience in a global organization supporting centralized IT infrastructureExperience working with enterprise network infrastructure, including TCP/IP, DNS, DHCP, VPN, and Windows Server-based networksExperience working in hosted and centrally managed environmentsProven experience supporting Microsoft infrastructure technologiesStrong troubleshooting and analytical skillsExperience providing 1st and 2nd line technical supportWillingness to travel within the Nordic regionFluent in Swedish and English, both written and spoken. Norwegian is a plus, not mandatoryPersonal QualitiesWe believe you are:Analytical and solution-orientedSelf-driven and proactiveComfortable working independently and as part of a teamCustomer-focused with a positive service mindsetFlexible and hands-on in your approachStructured and well-organizedA strong communicatorResults-oriented and accountableAble to perform effectively in a fast-paced environmentEager to learn and continuously improveUnderstanding of both technical and business needsKeywordsActive Directory | Entra ID | Windows Server | Microsoft 365 | Intune | VMware | TCP/IP | DNS | DHCP | VPN | LAN/WAN | Network Troubleshooting | Infrastructure Support | IT Operations | ServiceNow | ITIL | Endpoint Management | Microsoft Teams | Network Administration | Second Line Support