IT Operations Engineer

Key ResponsibilitiesMulti-system Software O&M Monitor and maintain daily operations of Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems. Liaise with OEM technical teams (Lenovo, Leshines,WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages. Support system version upgrades, on-site validation, and gather user requirements for continuous product improvement.Software-Hardware Joint Troubleshooting Work with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment. Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution with clear ownership. Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.Server & Software Infrastructure O&M Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams. Monitor HA (high availability) status, and handle system crashes and service startup failures at the software level. Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance purposes.End-User Software Support Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (EWM/WES login errors, printing failures, upstream systems' problem solving collabration etc.). Handle terminal software deployment, permission configuration, and network onboarding for new devices.Documentation & Asset Management Maintain system interface inventories, software version logs, troubleshooting records, and SOPs. Keep system topology diagrams, interface mapping tables, and configuration documents up to date. 6. Emergency Response & Cross-team Coordination Provide 7×8 on-site standby support for production line software failures, ensuring rapid recovery. Organise the trouble shooting mechanism target to provide suitable SLA for ops. Escalate critical issues to tech support teams in China and coordinate with network/hardware teams for joint resolution. Standardize O&M procedures for third-party vendors and conduct regular status syncs.QualificationsEducation & ExperienceBachelor's degree or above in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering, or a related field.1–3 years of experience in WMS/WCS/WES, AGV dispatching, or industrial gateway system implementation/on-site O&M.Experience in automated production lines or overseas project sites is a plus.Basic understanding of servers, networking, and automation hardware is preferred.Technical Skills (Software O&M) Ability to read interface logs and message payloads, and independently troubleshoot cross-system data exchange and API errors.Solid understanding of WES/WCS/AGV business logic, capable of handling routine process failures independently. (Server & Systems)Hands-on with Windows and Linux basic operations – checking system logs, service status, and performance metrics.Familiar with HA and backup fundamentals. (Hardware Collaboration – nice to have)Basic awareness of networking and automation hardware to support joint diagnostics with network/hardware engineers. (End-User Support – nice to have)Ability to troubleshoot PC/PDA terminal and warehouse software issues, and deploy terminal software. Language Working proficiency in English (reading/writing/speaking) to interpret technical documentation and coordinate with overseas vendors and contractors.Soft SkillsWilling to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules.Strong problem-solving mindset; adept at coordinating across multiple vendors and functions.Quick learner with the ability to master complex multi-system architectures.Detail-oriented, disciplined in documentation, resilient under pressure, and safety-conscious in industrial environments.