IT PMO Director

The Director of the IT PMO leads the delivery and governance of technology and data-driven initiatives across the organization. The role is accountable for project delivery quality, cost management, policy compliance, portfolio oversight, and project and change management standards.This individual leads annual portfolio and technology roadmap planning, maintains the technology roadmap, oversees PMO procedures, tools, governance, and reporting, and develops internal project management staff and third-party contractors.Key ResponsibilitiesManage the IT PMO and ensure delivery quality across the IT project portfolio.Oversee project management, change management, budgets, and policy compliance.Own PMO operational and financial performance.Build and maintain stakeholder relationships, positioning IT as a trusted business advisor.Ensure delivery commitments align with organizational objectives, technology priorities, and functional goals.Establish strategic direction and coach and mentor project management staff.Recruit, retain, and develop a capable management team.Oversee contract PMO resources, systems integrators, and external vendors.Set performance objectives, monitor team results, provide ongoing feedback, and address performance issues.Ensure adherence to policies, procedures, and project management best practices.Manage critical issues and escalations during and outside standard business hours when required.Continuously improve processes, tools, and procedures to increase operational efficiency and control costs.Maintain effective project communications and status reporting.Develop and execute enterprise-wide IT project management strategy.Communicate project plans, opportunities, business objectives, resources, financials, and deliverables to executive and senior leadership.Prepare and maintain capital and operating expense budgets for the IT PMO portfolio.Oversee project governance, planning, budgeting, resource allocation, and reporting.Drive issue resolution, communicate project status and risks, and escalate as necessary.Maintain knowledge of contemporary project management methodologies and translate them into practical guidance for leadership and stakeholders.Partner with senior IT leadership to evaluate and develop technology strategy and performance.Education & CertificationsBachelor's degree required.MBA preferred.PMP certification preferred, but not required.Experience RequirementsSenior PMO leadership experience in a mid-sized or large organization, or at least two years at Director level or above in management consulting with relevant enterprise project management experience.Experience across multiple technology portfolios, including supply chain, merchandising or commercial functions, corporate systems, infrastructure, and cybersecurity.Extensive management experience leading teams of five or more employees.Demonstrated ability to improve the customer experience and consistently deliver results.Experience with PMO KPIs, performance metrics, and reporting.Experience applying recognized change management frameworks, including ADKAR/Prosci, Kotter, or Lewin.Skills & AbilitiesStrong communication skills across all organizational levels.Ability to lead in a fast-paced, collaborative environment.Sound judgment and decision-making when navigating ambiguity.Ability to manage organizational change and shifting priorities.Strong organizational, analytical, and problem-solving skills.Balanced technical and business acumen.Experience configuring and using ServiceNow SPM, Smartsheet, Microsoft Project, Jira, or comparable project management tools.