IT PMO Manager

About the Company

HMSHost, a subsidiary of Avolta, is a leader in creating dining for travel venues. With our unmatched portfolio, we operate over 1,000 locations in nearly 80 airports across North America, including proprietary concepts, local, regional, and national brands, and partnerships with award-winning chefs. For decades, HMSHost has curated food and beverage programs that make a traveler’s journey as exciting as the destination.

About the Role

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.Essential Functions:Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraintsDevelops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learnedFacilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefingsServes as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goalsProvides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlinesLeads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value deliveryAssesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomesManages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectivesEstablishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROIReporting Relationship: The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO.Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience: The combination of education and professional experience must exceed 6 years:In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project managementIn a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projectsA bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirementIn the industry: 3-5 years of Hospitality, F&B and/or Retail experienceSpecialized Skillset/Competencies/Traits:Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governanceExpertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefitsFlexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentalityBusiness acumen and also has the mindset required to understand the long-term implications of project management planning and to advance the organization’s goalsDemonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstancesDemonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goalsLocation/Travel:This position may be based at either North America Support Center in Bethesda, MDOccasional travel to other locations may be required based on business needsFlexibility for virtual collaboration across multiple time zonesAvolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).