IT Project Coordinator (MSP)

IT Project Coordinator (MSP)CBD Sydney | Full time | Permanent About the Company Our client is an established technology business delivering managed IT services, cybersecurity, telecommunications, connectivity, and emerging AI solutions to organisations across Australia.As the business continues to grow, they are looking for an organised and proactive IT Project Coordinator to join their team and support the successful delivery of a wide range of technology projects.Working within a Managed Service Provider (MSP) environment, you'll play a key role in coordinating project activities from planning through to completion. You'll collaborate closely with project managers, technical teams, vendors, and clients to ensure projects are delivered on time, within scope, and to a high standard. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent organisational skills, and is passionate about delivering outstanding customer outcomes.About the Role The role involves coordinating resources, maintaining project documentation, monitoring progress, and ensuring timely communication between technical teams, vendors, and clients. A strong understanding of MSP operations, service levels, and customer engagement is essential.Key ResponsibilitiesCoordinate daily project tasks and manage project schedules across multiple client environmentsMaintain up-to-date documentation, including scopes, schedules, risk registers, and reportsLiaise with engineers, service desk, and procurement to align resources and prioritiesSupport the delivery of client projects such as infrastructure upgrades, cloud migrations, onboarding, and relocationsAssist with financial processes including quoting, invoicing, and tracking billable hoursPrepare client-facing status reports, meeting agendas, and post-project summariesEscalate delays, risks, or resource constraints to the Service Delivery ManagerEnsure compliance with internal project governance and client SLAsHelp manage third-party vendors and coordinate deliveries or installations where requiredRequired Skills and Experience1 to 3 years of experience in a project coordination or service operations role within an MSP or IT services companyStrong knowledge of MSP delivery models, SLAs, and client communication protocolsExcellent organisational and time management skills, with a strong attention to detailProfessional written and verbal communicationSolid experience with Microsoft Office (Excel, Word, PowerPoint, Outlook)Solid experience with Microsoft Project. Familiarity with project and ticketing tools such as Autotask, ConnectWise, Click up, or similarAbility to manage competing priorities across multiple concurrent projectsPreferredQualifications in Project Management (e.g. PRINCE2 Foundation, Agile fundamentals, or equivalent)Exposure to ITIL-based service environmentsExperience supporting infrastructure, cloud, or cybersecurity projectsUnderstanding of procurement and licensing in IT contextsAPPLY NOW!