IT Salesforce Administrator

Job Purpose:To be responsible for administering, supporting, and optimizing the Salesforce CRM and MuleSoft integration platforms, ensuring data integrity, system efficiency, user support, and compliance with industry best practices whilst managing system configuration, database maintenance, user training, and continuous improvement initiatives in line with AJVA’s standard policies, procedures, and guidelines.KEY ACCOUNTABILITIES & ACTIVITIES:Administer Salesforce user accounts, including user provisioning, deactivation, role assignments, permission management, and periodic access audits to ensure system security, compliance, and appropriate user access.Configure, customize, and optimize Salesforce Automotive Cloud, including workflows, approval processes, page layouts, record types, dashboards, reports, custom fields, and other platform features to support business requirements and continuous improvement.Monitor and manage integrations between Salesforce, Keyloop, Genesys, and other connected systems through MuleSoft to ensure reliable data exchange, integration performance, and operational continuity.Maintain system documentation and change records, including configuration documentation, technical procedures, and release updates, ensuring effective governance, knowledge management, and audit compliance.Provide application support by diagnosing, troubleshooting, and resolving Salesforce and integration-related issues whilst coordinating with internal stakeholders and external vendors to ensure timely resolution and maximum system availability.Deliver Salesforce user training and develop user capabilities across AJVA to promote effective platform adoption and utilization.Provide functional user support by responding to user inquiries, delivering guidance, resolving routine issues, and escalating complex matters to the implementation partner when required.Identify and recommend platform enhancements by evaluating underutilized Salesforce features and promoting continuous improvement through increased adoption and business value.Liaison with system vendors and implementation partners to support system enhancements, resolve technical issues, and deliver agreed business outcomes.Monitor and optimize Salesforce platform performance to ensure system reliability, efficiency, and optimal user experience.Configure, develop, test, and deploy Salesforce solutions aligning with business requirements and established change management procedures.Ensure compliance with AJVA policies, legal requirements, industry standards, and information security guidelines in the administration of Salesforce and related systems.Maintain data integrity, security, and backup processes, ensuring the accuracy, confidentiality, availability, and recoverability of business data whilst adhering to established policies and protocols.Process data requests by extracting, transforming, validating, and transferring data accurately and within agreed service levels.Promote data management best practices by guiding users on data entry standards, data maintenance, and the effective use of queries and reporting tools.Develop and maintain reports and dashboards to provide meaningful business insights, support data-driven decision-making, and enable users through self-service reporting.Accumulate and analyze business requirements, translating them into scalable Salesforce solutions aligning with business needs and delivering an optimal user experience.Manage the evaluation, prioritization, and delivery of enhancement requests in accordance with the Salesforce CRM roadmap and organizational priorities.Prepare functional designs and specifications for application enhancements, ensuring solutions meet business requirements and comply with established standards.JOB SPECIFICATIONS:Excellent written and verbal communication skills in both Arabic and English.Strong documentation, analytical, and problem-solving skills with the ability to develop practical and innovative solutions.Must be a strong team player.Minimum 5 years of experience in Salesforce CRM, including at least 3 years as a Salesforce Administrator.Bachelor’s degree in information technology / computer scienceSalesforce Administrator Certification is must; Salesforce Advanced Administration Certification will be preferred