IT Service Delivery Director

We are currently looking for a senior delivery leader to own the full delivery lifecycle of its enterprise and government service contracts. You will be accountable for making sure contractual commitments are met, customers are happy, and accounts keep growing. You will lead multiple account delivery teams, act as the main point of contact for senior client stakeholders, and shape how the portfolio performs operationally and financially.ResponsibilitiesLead delivery and operationsOversee service and technical delivery teams in day-to-day operations, making sure SLAs are met and exceededDrive continuous improvement and raise the value customers get from their servicesManage third-party partners and vendorsSponsor digitalization initiatives that improve efficiency and the customer experienceManage senior stakeholders and grow accountsBuild lasting relationships with CxOs, VPs and IT Heads, backed by a strong understanding of their business and technology environmentsLead executive communication during major incidentsWork with Sales to spot opportunities and win new business within the portfolioOwn portfolio financialsManage the P&L for your service portfolio against the business case of each contractRun annual budgeting and planning, including manpower and resourcingTrack run rate, forecast ahead, and report monthly on financial statusFind opportunities to optimize operations and costDevelop people and set directionCoach and mentor Service Delivery Managers and delivery teams, including partner and contractor staffDefine the portfolio strategy and set KPIs top-down for each teamHold regular team sessions (weekly through annual), one-on-ones and performance reviewsContribute to the wider organizationChampion Global Delivery’s five priorities: Customer First, Quality First, People First, Digital First and Security FirstSupport corporate programs and events, and promote collaboration across teams\Requirements Background in a systems integrator (SI) environment, with a track record of delivering and managing complex servicesExperience managing government or enterprise clients in infrastructure, network, Wi-Fi or server services8 to 10 years in enterprise-scale IT environments, or 15 years in senior delivery roles across multiple technical domainsHands-on strength in at least two technical areas, such as network, systems, database, storage, hosting, cloud, workplace services or telco servicesITIL Foundation certificationProven service delivery and project management skillsExperience managing project P&L and portfolio financialsConfident engagement with executive stakeholders, including during high-pressure incidentsStrong presentation, coaching and people leadership skillsInterested candidates may apply through the application system or send it to jho@morganmckinley.com. Shortlisted candidates will be notified.Morgan McKinley Pte LtdHo Ji Keat, JoeyEA Licence No: 11C5502EA Registration No. R1983255