IT Service Desk Engineer

Halian is hiring an IT Service Desk Engineer in Abu Dhabi.Greetings!Experience required: 7+ YearsDuration: 1 year & extendableQualificationsBachelor’s degree in information technology, Computer Science, or related field.8–10 years of Service Desk / IT Support experience.ITIL Foundation Certification preferred.ServiceNow certification preferred. (Optional)Microsoft 365 / Endpoint Management certifications are an advantage.Technical SkillsServiceNow Incident, Request, and Service Catalog Management.Microsoft Intune device provisioning and troubleshooting.ITSM processes aligned with ITIL best practices.Enterprise applications: such as Oracle FusionOperational SkillsIncident and Service Request Management.Ticket triage, prioritization, escalation, and SLA management.Root cause analysis and problem-solving.SOP, knowledge article, and process documentation.Soft SkillsExcellent customer service and communication skills.Strong stakeholder management and cross-functional coordination.Analytical thinking and attention to detail.Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.