IT Service Support SME

IT Service Support SME, Microsoft Tech Stack, $95,000 + Super Your new roleAs an IT Service Support Specialist, you'll provide Level 1 and Level 2 support across hardware, software, networks, Microsoft 365 and Azure. You'll manage incidents and service requests, support user access and device setup, maintain IT assets, and work with internal technology teams and vendors to resolve issues efficiently. The role includes participation in an after-hours on-call roster. What you'll need to succeedYou'll have 2-4 years experience in a service desk or technical support role, along with:Strong hardware, software and network troubleshooting skillsExperience supporting Microsoft 365 and AzureKnowledge of ITSM tools and incident managementExcellent customer service and communication skillsA proactive approach and the ability to manage competing prioritiesFlexibility to participate in an on-call rosterITIL, CompTIA or Microsoft certifications will be highly regarded.What you'll get in returnYou'll join a collaborative IT team, gain exposure to a broad technology environment and have the opportunity to develop your technical skills within an established organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.