IT Specialist

Job Summary:We are seeking a versatile and proactive IT Specialist to manage and support our organization's technology infrastructure. The ideal candidate will have broad expertise spanning networking, systems administration, end-user support, security, and IT operations. This role is responsible for ensuring the reliability, security, and performance of IT systems while delivering excellent technical support to employees at all levels.

Key Responsibilities

NetworkingInstall, configure, and maintain LAN/WAN, Wi-Fi, VPN, and firewall infrastructure.Monitor network performance and troubleshoot connectivity issues.Manage switches, routers, access points, and network security devices.Maintain network documentation, IP address schemes, and topology diagrams.Implement and enforce network security best practices (VLANs, ACLs, segmentation).Systems AdministrationAdminister Windows/Linux servers, Active Directory, DNS, DHCP, and Group Policy.Administer Oracle Fusion ERP System.Manage virtualization platforms (e.g., VMware, Hyper-V) and cloud environments (e.g., Azure, AWS, Google Workspace, Microsoft 365).Perform regular system updates, patch management, and vulnerability remediation.Monitor server performance, storage capacity, and backup systems.Manage user accounts, permissions, and access control across systems.Ensure business continuity through backup, disaster recovery, and failover planning.End-User SupportProvide first- and second-line technical support (helpdesk/ticketing system) to staff.Troubleshoot hardware, software, printer, and peripheral issues.Set up and configure workstations, laptops, and mobile devices for new hires.Manage software installations, licensing, and updates.Deliver basic IT training and guidance to end users on systems and best practices.Maintain a positive customer-service approach when resolving issues.Security & ComplianceImplement and maintain endpoint protection, antivirus, and anti-malware solutions.Monitor systems for security incidents and respond to threats promptly.Enforce IT security policies, password policies, and data protection standards.Support compliance efforts related to data privacy and industry regulations.Conduct regular security awareness activities for staff.IT Operations & Asset ManagementMaintain inventory of hardware, software licenses, and IT assets.Manage procurement and lifecycle of IT equipment.Maintain vendor relationships and coordinate with external IT service providers.Document IT processes, procedures, and system configurations (SOPs, knowledge base).Assist in IT budget planning and cost control initiatives.Projects & Continuous ImprovementParticipate in IT infrastructure upgrades, migrations, and rollouts.Recommend and implement improvements to systems, processes, and tools.Stay current with emerging technologies and industry best practices.Support special projects as assigned by IT management.

Qualifications

EducationBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).Experience3 – 6 years of experience in an IT operation, systems administration, ERP, or networking role.Technical SkillsSolid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls).Experience with Windows Server and/or Linux administration.Experience in Oracle Fusion ERP System backends.Experience with Active Directory, Microsoft 365/Google Workspace administration.Experience with virtualization and/or cloud platforms (Azure, AWS, or GCP).Knowledge of endpoint security, backup solutions, and disaster recovery.Proficiency in troubleshooting hardware, software, and peripheral issues.Familiarity with ticketing/helpdesk systems (e.g., ServiceNow)Certifications (Preferred)CompTIA Network+ / A+ / Security+Microsoft Certified: Azure Administrator / Modern Desktop AdministratorCisco CCNAITIL FoundationSoft SkillsStrong problem-solving and analytical abilities.Excellent communication skills, able to explain technical issues to non-technical users.Strong organizational skills and ability to manage multiple priorities.Customer-service mindset with patience and professionalism.Ability to work independently and as part of a team.