IT Support Analyst

DescriptionWe're looking for an IT Support Analyst to provide technical support, administer Microsoft 365 services, manage IT assets, and help maintain a secure, reliable, and efficient IT environment across our offices. The successful candidate will provide first- and second-line support, assist with endpoint management, and help ensure compliance with company IT and cybersecurity policies.What You'll DoProvide first- and second-line IT support for employees and office systems.Set up laptops, mobile devices, peripherals, and user accounts for new joiners, and support offboarding activities.Administer Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Entra ID.Manage user access, password resets, Multi-Factor Authentication (MFA), and device provisioning.Support Microsoft Intune, endpoint compliance, software updates, and Microsoft Defender.Troubleshoot hardware, software, network, printer, and connectivity issues.Manage IT assets, inventory, and software licensing.Monitor and escalate IT and security incidents, and support the implementation of IT and cybersecurity policies.Coordinate with vendors and internal teams to resolve technical issues and support IT projects.What We're Looking ForDiploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.2–4 years of experience in IT support, desktop support, or service desk.Experience with Microsoft 365 administration, Windows 11, and Microsoft Office.Familiarity with Microsoft Intune, Entra ID, Microsoft Defender, and endpoint management is preferred.Good understanding of IT security best practices, identity and access management, and endpoint protection.Strong troubleshooting, communication, and customer service skills.Good English communication skills; Arabic is an advantage.Ability to thrive in a fast-paced business environment.