IT Support Analyst

We are seeking an experienced IT Support Analyst to provide end-user technical support, maintain IT infrastructure, and ensure the smooth operation of technology services across our offices in the Kingdom. This role is ideal for a proactive IT professional with strong troubleshooting skills and a customer-focused approach.Key Responsibilities:Provide 1st, 2nd, and 3rd line technical support to end usersDiagnose and resolve hardware, software, and system issuesConfigure and deploy desktops, laptops, smartphones, and related devicesSupport new user onboarding, setup, and account administrationManage and prioritize support requests to meet business needsPerform root cause analysis and implement long-term solutionsCoordinate with external IT vendors for hardware and software supportMaintain IT asset records and related documentationSupport IT projects, initiatives, policies, and operational improvementsQualifications:Bachelor's degree in IT, Computer Science, or a related fieldEnglish proficiency required; Arabic is an advantageMinimum 3 years of experience in IT Technical Support or a similar roleTechnical Expertise:Strong knowledge of Windows environmentsExperience supporting desktops, laptops, smartphones, and mobile devicesFamiliarity with Microsoft 365 administration and desktop applicationsUnderstanding of networking, telephony, and information security controlsExperience with remote support tools and office peripheralsWhy Join Us?Be part of a team supporting a nationally significant initiative that contributes to improving services and outcomes for citizens across the Kingdom. You'll have the opportunity to work in a dynamic environment where technology plays a critical role in operational excellence and service delivery.