IT Support (Audio Visual Specialist)

Key ResponsibilitiesAV & Conferencing Management: Install, test, maintain, and troubleshoot Audio Visual (AV) and Video Teleconferencing (VTC) systems, with focused expertise in Microsoft Teams Rooms and Zoom Rooms.Event & Executive Support: Deliver high-touch, "white-glove" technical support for live meetings, high-visibility events, and senior executives, including pre-event setup, monitoring, and real-time issue resolution.System Maintenance & Diagnostics: Perform regular health checks, preventive maintenance, and continuous optimization of AV hardware and room configurations.Technical Troubleshooting: Diagnose and resolve issues across displays, cameras, microphones, audio, connectivity, and enterprise platforms (e.g., Crestron, Logitech, Biamp/Tesira).IT Service & Endpoint Support: Manage end-user tickets for hardware, software, peripherals, and network connectivity across Windows and macOS environments.Process Improvement: Evaluate current AV workflows, tools, and user experience to recommend system enhancements.Qualifications & ExperienceWork Experience: 5+ years of hands-on experience in AV and IT technical support preferred.Operating Systems & Management: Proficiency with Windows and macOS; experience with Apple hardware (MacBooks, iPads) and Jamf endpoint management is a plus.Core Competencies: Solid grasp of AV signal flow, room design concepts, service desk ticketing workflows, and clear executive-level communication skills.Education: Bachelor’s degree in IT, AV Technology, Computer Science, or a related field preferred.Certifications (Bonus): AVIXA CTS, CompTIA A+, Microsoft, Crestron, Biamp, or ITIL Foundation certifications are advantageous.