IT Support

About usWycon Cosmetics is an Italian beauty brand founded in 2009 by Gianfranco Satta and Raffaella Pagano, with the vision of making high-quality make-up accessible by combining innovation, performance, and Made in Italy style.Today, Wycon Cosmetics operates over 300 stores worldwide, with an established presence across strategic markets in Europe, Asia, the Middle East, and North Africa, supported by an ambitious international expansion plan.Our 2026 AwardsBest Visual ExperienceBest Retailer EliteRole OverviewThe IT (Information Technology) Department at Wycon Cosmetics is looking to strengthen its systems area by adding 1 IT Support / Help Desk Specialist to the team. Quickly integrating into the department, the candidate will support the configuration of corporate IT devices and provide first-level assistance via a ticketing system.Key ResponsibilitiesTier I and Tier II Help Desk support activitiesProviding remote technical assistanceConfiguration of corporate assets and workstations (computers, mobile phones, desk phones, email accounts, etc.)Installation and maintenance of client operating systems and software applications (Windows, macOS, Microsoft Office Suite, etc.)Monitoring and managing tickets within the IT Help Desk department to ensure quick response times and effective resolutionsCandidate ProfileDegree in Computer Science, Computer Engineering (or equivalent skills/experience)Strong command of core IT tools and systemsGood knowledge of English (both written and spoken)Strong communication, interpersonal, and problem-solving skillsEducational background in technical/scientific disciplinesKnowledge of a second foreign language (French, Spanish, or Portuguese) is considered a plusThe ideal candidate has previous experience in a similar role; however, entry-level candidates will also be consideredWhat We OfferOpportunity to join a fast-growing international companyExposure to global markets and international expansion projectsProfessional development and growth opportunitiesCollaboration with cross-functional and international teamsDirect contribution to the global launch of innovative beauty productsEmployment DetailsCompensation: Package and level will be aligned with experience and seniority.Contract type: Full-timeLocation: Dubai, UAE – On-siteThis job posting is open to all genders, ages, and nationalities, in compliance with applicable equal opportunity regulations.