IT Support Engineer & Cyber Security (L2+)

Company DescriptionGoaco is an award-winning global consultancy that partners with public and private sector organisations to deliver secure, user-focused, and innovative digital solutions. Established in 2010 and headquartered in the UK, Goaco has offices and experts across the UK, UAE, and Saudi Arabia. With over 100 subject-matter experts and a wider network of 16,000+ associate consultants, Goaco specializes in digital transformation, cyber security, data & AI, software development, cloud, and managed services. Recognized as UK Government digital experts, we are committed to shaping modern and efficient services through agility, deep domain knowledge, and a focus on impactful outcomes.Role DescriptionWe are looking for a dependable and experienced IT & Cyber engineer to join our growing service desk and support function. You’ll be responsible for technical troubleshooting, cyber security incident handling and on-site configuration of IT environments. The ideal candidate will be confident working across international teams, able to take initiative in fast-moving environments and uphold security-first support principles.Key ResponsibilitiesProvide 2nd line IT support and escalation handling for users in the UK and UAEUsing ITSM Tools such as HaloTroubleshoot and resolve hardware, software, network and O365 issuesAdminister and manage Microsoft Intune, including device enrolment and complianceSupport user onboarding/offboarding, email configurations, SharePoint and TeamsComfortable troubleshooting problems on a Video call and TelephoneConfigure small to mid-scale network setups on-site, including Wi-Fi and firewallsRespond to and escalate cyber security incidents, working with the SOC teamContribute to patch management, endpoint protection and vulnerability remediationDocument known issues, create SOPs and update asset inventoriesWork collaboratively with developers, security and infrastructure engineers across bordersParticipate in on-call and out-of-hours support when necessary (Evenings / Weekends on Rota)Essential Skills and ExperienceMinimum 3 years’ experience in IT support or service desk environment (L2 or higher)Experience supporting Microsoft 365 applications including Outlook, Teams and SharePointMicrosoft Intune experience (policy management, device compliance, remote actions)Experience responding to security alerts and incident response proceduresProven ability to set up and troubleshoot wired and wireless networksFamiliarity with ticketing systems and ITIL-aligned support processesStrong verbal and written communication skills, comfortable dealing with non-technical usersAbility to work independently and as part of a distributed international teamDesirableMicrosoft 365 Fundamentals, Intune or Security certifications (MS-900, MD-102, SC-200)Experience supporting hybrid environments with Azure Active DirectoryUnderstanding of security frameworks (ISO 27001, NIST)SharePoint Administration / MigrationExperience in public sector or regulated industriesKnowledge of basic scripting or automation (PowerShell a plus)