IT Support Engineer

We’re excited to be partnering with a leading institution in the UAE that is building and scaling a digital-first, AI-enabled financial services organization. This is a great opportunity to join at an early stage and help shape the workplace technology, end-user support, and corporate IT systems that will support a growing organization.As IT Support Engineer, you’ll play an important role in providing reliable day-to-day technology support across the business, helping colleagues stay productive while maintaining strong service, quality, and control standards. If you enjoy solving problems, supporting users, and working in a well-controlled technology environment, we’d love to hear from you.Responsibilities• Provide workplace technology support, end-user assistance, and corporate IT systems administration. • Support the day-to-day delivery of IT Support across the organization. • Help maintain high standards of quality, timeliness, user service, and operational control. • Execute and continuously improve IT support processes, procedures, and records. • Escalate risks and issues promptly to support a well-controlled environment. • Support audits, reviews, and regulatory requests when required.Requirements• 6+ years of hands-on experience in IT Support or a closely related discipline. • Experience working within banking, financial services, or a regulated environment is preferred. • Strong understanding of workplace technology, end-user support, and corporate IT systems. • Ability to deliver IT support work to defined standards and production quality. • Strong problem-solving skills with a user-focused and service-minded approach. • Comfortable working in a controlled environment with clear processes and documentation.Ready to join us? Apply today and take the next step in your career.