IT Support Engineer

2nd Line Support Engineer | Chippenham | £40 000I'm working with an established organisation looking to add a 2nd Line Support Engineer to its IT function.This is a hands-on technical support role, acting as the escalation point for issues that can't be resolved at first line and taking ownership of incidents through to resolution.You'll support a broad technology environment covering end-user computing, Microsoft 365, identity, networking, infrastructure and business-critical applications.Key experience:Windows 10/11Microsoft 365 administrationActive Directory & Entra IDLaptop, desktop and mobile device supportEndpoint management, patching and software deploymentNetworking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi and VPNInfrastructure incident troubleshootingITSM / ITIL processesYou'll also get exposure to wider infrastructure and project work, including deployments, upgrades, site changes and application rollouts.If you're currently working in 2nd Line Support and want a role that gives you broader exposure across infrastructure, I'd be keen to speak.📩 ryan.daly@lafosse.com