IT Support Engineer

Location: On-site 5 days/week in Palo Alto, CA.1 - Palo Alto1 - Milpitas, CAPosition OverviewWe are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments.

This role requires a hands-on IT professional who thrives in fast- paced environments, excels at troubleshooting complex technical issues, and delivers exceptional customer service with professionalism, urgency, and discretion.The ideal candidate brings strong endpoint management experience, advanced troubleshooting expertise across macOS and Windows environments, and the ability to support both day-to-day operations and high-visibility executive events.Job DescriptionProvide high-touch technical support for C-suite executives with professionalism, urgency, and discretionServe as the onsite escalation point for complex technical issues impacting endusers, executives, and lab environmentsTroubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systemsSupport endpoint environments, including device provisioning, troubleshooting, and lifecycle management using Intune, Kandji/Iru, or similar toolsProvide hands-on support for lab and production environments, including hardware setup and maintenanceMaintain and support conference room technology, including Zoom Rooms, displays, and AV equipmentSupport company-wide meetings, executive presentations, and All Hands eventsManage onboarding for new hires, including device setup, account provisioning, and day-one readinessMaintain IT asset inventory, tracking, and hardware lifecycle managementTravel to other South Bay office locations as needed Required Skills & Experience5+ years of IT support experience in enterprise environmentsStrong Level 3 Help Desk/Desktop Support experience, including executive support, lab support, and complex troubleshootingExperience supporting macOS, Windows, and basic Linux environmentsExperience with Microsoft 365/O365 administration, including Outlook, Intune, and Office applicationsExperience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar toolsStrong communication and customer service skillsPreferred Qualifications Experience with Jira or similar ticketing systemsAV/conference room support experienceExperience supporting lab or production environments