IT Support Engineer

What You'll DoProvide onsite and remote IT support to colleagues across AustraliaAdminister Microsoft 365, Active Directory, Microsoft Entra ID and Microsoft IntuneSupport end-user devices, hardware, software, networks, printers and workplace technologyManage user accounts, access requests and device provisioningTroubleshoot and resolve technical issues through the IT Service DeskMaintain accurate asset and support documentationContribute to technology projects, rollouts and service improvementsSupport IT operations in line with ISO 27001 and security best practicesWhat We're Looking ForEssentialMinimum 3 years' experience in an IT Support, Desktop Support or Service Desk roleHands-on experience with:Microsoft 365Active DirectoryMicrosoft Entra IDMicrosoft IntuneStrong troubleshooting and technical support skillsExperience using IT Service Desk platformsExcellent communication and customer service skillsAbility to work independently and as part of a global teamDesirableKnowledge of ISO 27001 and information security practicesExperience supporting SharePoint, AV equipment, wireless networks or endpoint security toolsExperience working across multiple countries and time zonesExposure to technology deployments and service improvement projectsWhy Join Achilles?For more than 30 years, Achilles has helped organisations improve supply chain transparency, ESG performance, sustainability and risk management. Operating globally across 17 locations, we help businesses create safer, cleaner and fairer workplaces and supply chains.What we offer:Global career opportunitiesExposure to modern Microsoft and cybersecurity technologiesCollaborative and supportive cultureMeaningful work with international impactCompetitive salary and benefitsApply now and help us deliver exceptional technology support across Australia and beyond.