IT Support Engineer – Level 1 & 2

IT Support Analyst – Level 1/2Canberra, ACT | Hybrid | $75,000 | PermanentPermanent opportunity based in Canberra, offering a salary of $75,000 and flexible hybrid working arrangements.Provide Level 1/2 technical support across Microsoft 365, Windows, Active Directory and end-user technologies.Gain exposure to a broad range of technical environments, with opportunities to develop your skills across cloud, networking and infrastructure.For further information, please contact Eoin Meehan on eoin.meehan@searchability.com.au or call 0480 509 259.WHO ARE WE?We're working with an Australian technology business looking to bring an experienced IT Support Analyst into its Canberra team. Supporting a range of customers and technical environments, the business is looking for someone who enjoys troubleshooting, working with people and delivering reliable IT support.This is a great opportunity for someone with a solid foundation in IT support who wants to continue developing their technical skills and take on more responsibility. You'll be joining a supportive team of IT professionals, gaining exposure to different technologies and working in an environment where you can continue building your experience across Microsoft systems, networking and infrastructure.WHAT WILL YOU BE DOING?As an IT Support Analyst, you'll be responsible for providing first and second-level technical support, troubleshooting issues across hardware, software, user accounts, applications and general IT systems. You'll manage incoming technical requests, investigate problems and work towards effective resolutions while ensuring users receive a high standard of customer service.Working primarily across Microsoft 365, Windows operating systems and Active Directory, you'll assist with user administration, application support, device configuration and general troubleshooting. You'll also gain exposure to networking, cloud technologies and infrastructure systems, working alongside more experienced engineers when dealing with complex technical issues.Alongside your day-to-day support responsibilities, you'll manage support tickets, maintain accurate technical documentation and assist with routine system maintenance and IT administration tasks. You'll work closely with the wider technical team, contribute to continuous improvements and develop your technical knowledge through hands-on experience and ongoing learning opportunities.WHAT YOU NEED TO HAVE...Previous experience in an IT Support, Service Desk, Desktop Support or similar technical position, ideally within an MSP or IT services environment.Hands-on experience supporting Microsoft 365 applications, including Outlook, Teams and other Microsoft productivity tools.Good understanding of Windows desktop operating systems, including troubleshooting, installation and configuration.Experience with Active Directory, including user account administration, password resets and access management.Understanding of basic networking concepts, including DNS, DHCP, IP addressing and general connectivity troubleshooting.Exposure to Microsoft Azure, Intune, Windows Server or similar infrastructure technologies would be beneficial.Experience troubleshooting common hardware, software, printing, application and end-user issues.Familiarity with IT ticketing systems, managing incidents and maintaining accurate technical documentation.Ability to prioritise competing support requests, troubleshoot problems independently and escalate issues when required.Strong communication and customer service skills, with confidence supporting both technical and non-technical users.A proactive approach to problem-solving, with a genuine interest in technology and continuing to develop your technical skills.Previous experience supporting multiple customer environments would be advantageous.TO APPLY…Please either apply online or email me directly at eoin.meehan@searchability.com.au. For further information, call me on 0480 509 259. I'm available from 7am until 10pm to suit your schedule. If unavailable, leave a message and either myself or one of my colleagues will respond.By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.