IT Support Engineer (Mid-Level)

C3 is looking for a practical and reliable IT Support Engineer to support day-to-day IT operations for our customers and internal IT environments.This role is suitable for someone with solid hands-on experience in Windows, networking, office IT infrastructure, hardware/software troubleshooting, and user support.For larger infrastructure implementations or specialized setup, C3 may work together with external IT infrastructure partners. The IT Support Engineer will be responsible for ongoing operations, troubleshooting, maintenance, and coordinating with those partners when necessary.Key Responsibilities• Provide day-to-day technical support for office users• Troubleshoot Windows OS, software, hardware, printers, and peripheral devices• Diagnose LAN, Wi-Fi, router, switch, and internet connectivity issues• Configure and maintain user PCs, laptops, printers, and office devices• Install and configure Windows applications and business software• Support Microsoft 365, email, user accounts, and access-related issues• Perform basic router, access point, switch, DHCP, DNS, and IP configuration• Monitor and maintain office network and internet connectivity• Perform regular preventive maintenance for PCs and IT equipment• Support antivirus, OS updates, patches, and basic endpoint security• Assist with backup checking and basic data recovery procedures• Maintain IT asset, device, configuration, and issue records• Troubleshoot issues remotely and provide onsite support when required• Coordinate with ISPs, hardware vendors, software providers, and infrastructure specialists• Assist external infrastructure partners during network/server/security implementation projects• Document recurring problems, solutions, network information, and system configurations• Escalate complex infrastructure or security issues appropriatelyRequirements• 2–4+ years of experience in IT Support, IT Helpdesk, System Support, or a related role• Good knowledge of Windows desktop operating systems• Good understanding of LAN/WAN, TCP/IP, DHCP, DNS, Wi-Fi, routers, switches, and basic firewall concepts• Hands-on experience troubleshooting PCs, laptops, printers, and office networks• Basic knowledge of Microsoft 365 administration is preferred• Understanding of antivirus, endpoint security, user permissions, backup, and basic IT security practices• Able to troubleshoot problems systematically and independently• Comfortable supporting users both remotely and onsite• Able to communicate technical issues clearly to non-technical users• Good documentation and problem-solving skillsNice to Have• Experience with MikroTik, Ubiquiti, TP-Link Omada, Fortinet, or similar networking products• Basic Windows Server / Active Directory knowledge• Experience managing NAS or backup solutions• CCTV, IP camera, access control, or VoIP/PBX experience• Basic Linux knowledge• Experience supporting SMEs or multiple customer environmentsWhat We’re Looking ForWe are not looking only for someone who can reinstall Windows when there is a problem.We want someone who can investigate an issue, identify the root cause, solve what they can independently, document the solution, and know when a problem should be escalated to a specialist.The person should be comfortable taking ownership of the everyday IT environment while working together with external infrastructure specialists for larger implementations.📍 Position: IT Support Engineer💼 Level: Mid-Level🏢 Company: C3 – Caring Code Creation📩 Interested candidates can send CV to hello@c3.com.mm