IT Support Executive - SCM | 3+ years | 7000 AED | Dubai

Role: IT Support Executive - SCM – UAEExperience: 3 to 6 yearsBudget: 7000 AED maxLocation: Dubai, UAEJob Purpose and Key Accountabilities:This role sits within the Technology function and plays a key part in delivering end-to-end, client-facing implementation projects. The position involves active participation across the full project lifecycle, including requirements gathering, business analysis, solution design, system implementation, testing, and go-live support for supply chain initiatives.The role requires close collaboration with clients and cross-functional teams to ensure successful delivery of scalable and effective supply chain solutions.The key responsibilities of the role will be to:Provide functional support for Warehouse Management Systems (WMS), Freight Forwarding, and Transportation Management Systems (TMS).Conduct in-depth analysis of complex business processes, translating requirements into effective system-based solutions.Gather, interpret, validate, and document detailed customer requirements.Lead and facilitate workshops to elicit and refine business requirements.Map client business processes, objectives, and requirements, recommending and designing appropriate system enhancements or product modifications.Identify process gaps, system issues, and propose practical workaround solutions.Act as primary liaison for client issue resolution, including troubleshooting, analysis, and resolution of software-related problems.Prepare and maintain functional design documents, test scenarios, and test execution results.Proactively recommend business process improvements and system enhancements to drive efficiency and effectiveness.Deliver consulting services for both new implementations and ongoing support engagements.Serve as a bridge between business stakeholders and technical teams to ensure clear communication and solution alignment.Provide ad-hoc user training and ongoing support to ensure effective system adoption.Work independently with minimal supervision; act as a Subject Matter Expert (SME) when required.Actively Manage Support Portal for IT related requests and issuesLocation – Dubai, UAEReporting To – Senior Manager Application Specific Requirement:Need 3 to 5 year experience of Infor WMS or CargowiseOne Application. Education:A bachelor’s or master’s degree in information technology, Computer Science, or a relevant fieldJob Responsibilities:Delivered end‑to‑end client-facing implementation projects across the full lifecycle, including requirements gathering, analysis, solution design, configuration, testing, and successful go‑live for supply chain solutions.Built strong domain expertise in freight forwarding and shipping processes, enabling effective solution alignment with business needs.Leveraged hands-on experience with Infor WMS or CargoWiseOne to support system implementation, configuration, and client onboarding.Applied strong analytical and problem-solving skills to identify issues, optimize processes, and ensure smooth project execution.Communicated complex technical and functional concepts clearly to stakeholders, ensuring alignment and successful delivery.Delivered 3+ years of customer-facing consulting experience, maintaining high client satisfaction and engagement.Utilized working knowledge of Microsoft SQL Server for data validation, troubleshooting, and reporting support.Personal Attributes:Highly adaptable and quick learner, capable of working effectively in dynamic project environments Proven ability to manage multiple tasks and priorities while meeting tight deadlines Detail-oriented with a commitment to accuracy and continuous improvement Collaborative team player with strong interpersonal skills and stakeholder management capabilities Customer-focused mindset with a dedication to understanding and meeting client needs Proactive and self-motivated with a strong sense of ownership and accountability Strong organizational and time management skillsWhat do we offer:A progressive, entrepreneurial, growth-oriented and agile operating environment that offers employees an opportunity to achieve their potential. A strong culture with deep-rooted values and leadership behaviors that position Redington as a Great Place To Work. It offers great learning to manage a complex multicultural and very diverse workforce in a constantly dynamic economic environment.