IT Support L1/L2

Good English/Communication Skill is a must, plus :IT Service Desk teamTwo employees who provide first / second line end user support activities. Role is IT Support Technician, broader than Service Desk Agent.20-30 tickets logged a day, ITIL processes followed where possibleSome work is not ticketed, shoulder tapping etc.Mainly supporting DFSA staff, but also identity management for FirmsShift coverage 07:00 to 18:00, with ooh/weekend work from time to timeVIP support/Concierge serviceOnboarding new staff and 1 to 1 IT inductionsLaptop buildsMobile device managementMeeting room supportOffsite AV support for Outreach, CE presentations etc