IT Support Level I

**This is an onsite position in the Lititz, PA office Monday-Friday 8:30AM-5:00PM *** JOB SUMMARY:Provide Tier I technical assistance and support for issues related to application permissions, software, and hardware. QUALIFICATIONS/ REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required to perform the essential functions of this job while exercising independent judgment and discretion.Excel in a fast-paced, demanding, and continuously changing environmentThe ability to work on a team, maintain a positive attitude, and be open to learningStrong creative problem-solving skills, analytical skills, and a strong work ethicInstall, modify, and repair printers, computer hardware, and softwareAbility to frequently multi-task and prioritize tasks EXPERIENCE:Windows OS installation and troubleshootingHardware troubleshooting (desktops, laptops, peripherals)Experience with Microsoft Office SuiteComprehension of basic networking architecture and troubleshootingBasic Active Directory knowledge RESPONSIBILITIES AND DUTIES:Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessaryWork with employees across all company locations and departments to assess and respond to IT needsInteract with hardware and software vendors to resolve user problemsResponsible for desktop configurations, imaging and providing maintenance of these systemsDocument tickets, changes, and system configurationsAnalyzes users' system problems and provide solutionsOnboarding new usersEnd user hardware deployment