IT Support Officer

💼 IT Support OfficerLocation: United Arab Emirates 🇦🇪Employment Type: Full-time / Part-time🌟 About the RoleWe’re looking for a motivated, customer-focused, and technically capable IT Support Officer to join our IT support team 😊In this role, you’ll provide first- and second-line technical support to employees, troubleshoot hardware and software issues, manage user accounts, and help ensure reliable day-to-day IT operations. This is a great opportunity to develop hands-on experience across IT support, systems, networks, and technical operations 🚀🛠 Key ResponsibilitiesProvide first-line and second-line technical support to users via phone, email, ticketing systems, or in personDiagnose and resolve hardware, software, network, and connectivity issues 🔧Install, configure, maintain, and troubleshoot computers, printers, mobile devices, and other IT equipmentCreate, update, and manage IT support tickets and service requestsAssist with user account creation, password resets, permissions, and access managementSupport Microsoft Windows, Microsoft 365, email, collaboration tools, and common business applicationsAssist with network troubleshooting, Wi-Fi connectivity, VPNs, and basic infrastructure supportPerform software installations, system updates, patches, and routine maintenanceEscalate complex technical issues to senior IT staff or external vendors when requiredMaintain accurate IT asset inventories and equipment records 📋Assist with employee onboarding and offboarding from an IT perspectiveDocument technical issues, solutions, procedures, and knowledge-base articlesSupport backup, security, antivirus, and endpoint-management activities 🔐Monitor recurring issues and recommend improvements to IT servicesProvide professional and timely technical support while maintaining a positive user experience 😊✅ What We’re Looking ForStrong troubleshooting and problem-solving skillsGood understanding of Windows operating systems, hardware, software, and basic networkingFamiliarity with Microsoft 365 and common business applicationsExcellent customer service and communication skillsStrong attention to detail and documentation abilitiesAbility to prioritise multiple support requests effectivelyAbility to work independently and as part of a teamPatient, professional, and customer-focused attitudeEagerness to learn new technologies and develop IT skills 🌱🎓 QualificationsDiploma or Bachelor’s degree in Information Technology, Computer Science, Networking, or a related field (preferred)Previous experience in IT support, help desk, desktop support, or technical service is a plus 🌟Familiarity with ticketing systems, remote-support tools, Active Directory, Microsoft 365, and endpoint-management platforms is advantageousCertifications such as CompTIA A+, Network+, Microsoft, or ITIL are an advantage💡 Why Join Us?Flexible working arrangements 🏡Gain hands-on experience across IT support and technical operationsSupportive and collaborative IT environment 😊Opportunities for training, mentorship, and career developmentExposure to hardware, software, networking, Microsoft 365, cybersecurity, and IT infrastructureOpportunities to progress into senior IT support, systems administration, or IT operations roles 🚀📩 How to ApplyReady to build your career in IT support? 🚀