IT Support Specialist

Responsibilities • Provide day-to-day IT support for staff (hardware, software, network, email/accounts) • Monitor and troubleshoot deployed kiosk and IoT systems (connectivity, hardware faults, sensor/device issues) • Provide 24/7 on-call support for critical systems and client deployments, responding to urgent issues outside regular hours as needed • Support basic Linux/Ubuntu server tasks (restarts, log checks, service status) • Troubleshoot and maintain network infrastructure (routers, switches, VPNs, firewalls, MQTT-connected devices) • Log, triage, and escalate technical issues to development teams when needed • Maintain IT asset inventory and basic documentation of fixes/configurations • Support on-site visits for hardware installs, replacements, or diagnostics at client locations (e.g., kiosks, access control equipment) • Assist with user account setup, permissions, and basic Active Directory/Google Workspace tasksRequirements • 1–3 years of experience in an IT support or helpdesk role • Working knowledge of Windows and basic Linux (Ubuntu) environments • Solid networking knowledge (IP, DNS, VPN, routing, Wi-Fi/LAN troubleshooting) • Comfortable with hands-on hardware troubleshooting (PCs, kiosks, printers, card readers) • Willingness to be part of an on-call rotation for after-hours/emergency support • Basic understanding of databases or willingness to learn (MongoDB is a plus) • Good communication skills in English and Arabic • Valid Bahrain driving license (required)Nice to Have • Own car (for occasional urgent site visits) • Exposure to IoT devices, MQTT, or Node-RED • Experience supporting POS, kiosk, or access control systems • Basic scripting/troubleshooting skills (bash, PowerShell)