IT Support Specialist

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.

About the Role

Handles advanced and escalated technical issues, manages standard desktop images and endpoint configuration, supports Active Directory and Exchange within delegated rights, and mentors Level 1 staff.

Key Responsibilities

Resolve advanced technical faults and cases escalated by Level 1 staff.Provide advanced support for operating systems, office applications and peripheral devices, and resolve complex software and hardware issues.Manage advanced user-device configurations, support Standard Desktop Images, and handle re-imaging and deployment procedures.Support Active Directory and Exchange services and remote-control tools within approved permissions and scope.Resolve advanced connectivity issues with network and systems teams; support IP addressing, DNS and DHCP settings within authorized scope.Monitor technical configuration and compliance of user devices, coordinating with configuration management and technical audit teams.Analyse tickets and recurring problems, identify trends and propose corrective and preventive actions.Guide and support Level 1 staff on escalated cases.Contribute to applying policies and procedures for user devices, including licensing, usage controls and USB media.Perform any other related technical support duties assigned by the direct manager.

Technical Skills

Advanced Windows client troubleshooting and endpoint managementOS imaging and deployment (e.g. MDT/WDS, SCCM/Intune or equivalent)Active Directory user/computer/group administration; Group Policy basicsExchange mailbox supportNetworking fundamentals: TCP/IP, DNS, DHCPRemote support tools; problem and trend analysis; technical documentationMandatory Requirements :Bachelor’s degree (mandatory)Minimum 5 years of relevant IT support experienceEnglish proficiency (mandatory)Valid UAE driving license (mandatory) Preferred / Advantage :Professional certifications, e.g. Microsoft Endpoint/Desktop Administrator, CompTIA Network+, ITIL FoundationExperience mentoring a Level 1 teamArabic language is an advantage (not mandatory)For more details, please inbox moumita.p@dautom.com