IT Support Specialist

IT Support Specialist

Location: Grants Pass, OR (Onsite) Employment Type: Full-TimeOverviewWe are seeking an experienced IS Support Specialist to join a growing organization and provide technical support across infrastructure, systems, networking, and end-user technologies.

This individual will serve as a key member of the IT team, supporting daily operations while helping maintain a secure, reliable, and highly available technology environment.The ideal candidate will have a strong background in Microsoft technologies, server administration, networking, cloud services, and end-user support. This role requires excellent troubleshooting skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.ResponsibilitiesProvide Tier II/Tier III technical support for hardware, software, network, and system-related issuesInstall, configure, maintain, and troubleshoot Windows Server environmentsAdminister and support Active Directory, Group Policy, user accounts, and permissionsManage Microsoft 365 services including Exchange Online, Teams, Entra ID, and related cloud technologiesSupport server software, endpoint protection, patch management, and internal web-based applicationsMaintain and troubleshoot Cisco network infrastructure including switches, routers, and related equipmentManage email security, web security, and connectivity solutionsSupport desktop and laptop operating systems, software applications, and peripheral devicesAdminister mobile device management (MDM) solutions and mobile endpointsSupport VoIP, softphone, and cloud-based telephony environmentsConfigure and maintain local and network printersManage backup and recovery processes for on-premises and cloud-based systemsTroubleshoot connectivity issues involving third-party business applications and integrated systemsDocument technical issues, resolutions, and system changesEscalate complex issues when necessary and collaborate with vendors and internal teamsTravel between local offices to support technology installations, upgrades, and maintenanceRequired QualificationsAssociate degree in Information Technology, Computer Science, or related field, or equivalent professional experience3+ years of experience supporting Windows-based environmentsExperience administering: Windows ServerActive DirectoryGroup PolicyMicrosoft 365Exchange OnlineEntra ID (Azure AD)Strong troubleshooting and problem-solving skillsExperience supporting workstation hardware, operating systems, and software applicationsUnderstanding of TCP/IP networking fundamentalsStrong verbal and written communication skillsAbility to manage multiple tasks and competing prioritiesPreferred QualificationsExperience with Cisco networking technologiesAzure cloud administration experienceExperience with endpoint management solutionsMobile Device Management (MDM) experienceBackup and disaster recovery experienceIndustry certifications such as: CompTIA Network+CompTIA Security+Microsoft CertificationsCCNAExperience in regulated industries such as financial services, healthcare, or government All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.