IT Support Specialist - L2 Network Support

Key Responsibilities:Administer Windows Server, Active Directory, Group Policy, DNS, DHCP.Manage Hyper-V virtualization and VM lifecycles.Monitor daily backups, run patch management, maintain DR documentation.Provide Level 2/3 technical support to end-users.Monitor Cisco Meraki firewalls (MX) and Client VPN.Support secure remote access via Ivanti Connect Secure VPN.Deploy security patches per corporate IT standards.Support SQL Server databases powering internal apps and BI.Troubleshoot SSIS packages and SSAS cubes.Update Power BI dashboards (DAX, drill-throughs, tooltips).Provide basic support for .NET web apps hosted on IIS.Monitor Python automation bots and SQL-based job scheduling.Required Qualifications:5+ years hands-on IT experience (multinational company experience a strong plus).Strong Windows Server / Active Directory / GPO / DNS / DHCP skills.Hands-on Hyper-V experience CCNA (or equivalent) — required.Microsoft certification(Azure Administrator, MCSA, MCSE, or equivalent) — required.Working SQL Server knowledge (queries, agent jobs, DB health checks).Enterprise backup administration (jobs, monitoring, test restores).IIS / .NET web app support experience.Comfortable using AI productivity tools (ChatGPT, Copilot, Claude, etc.) in daily IT work.