IT Support Specialist (L3)

We are looking for a proactive and customer-focused IT Desktop Support Engineer to support our corporate staff with their day-to-day IT needs. You will be the first point of contact for end-user technical issues and will own the IT side of employee onboarding and offboarding. This is a hands-on role ideal for someone early in their IT career who wants a clear path to grow into a specialised engineering role.Excellent English communication — both spoken and written — is mandatory for this role, as you will interact directly with corporate users every day. This role works an early shift, 4:00 AM to 1:00 PM IST.Key Responsibilities

• End-User / Desktop Support: Act as the first point of contact for corporate staff, resolving day-to-day IT issues across laptops, desktops, peripherals, and standard software.
• Ticket Management: Log, track, prioritise, and resolve support tickets within agreed SLAs; escalate complex issues to senior engineers and follow through to closure.
• Onboarding & Offboarding: Own the IT side of joiner/mover/leaver (onboarding & offboarding) tickets — set up accounts, devices, and access so new hires are ready on day one, and securely revoke access and recover hardware when employees exit.
• Accounts & Access: Handle basic user provisioning, password resets, and permissions in Microsoft 365 and Active Directory (under guidance).
• Software & Devices: Install, configure, and update Windows/macOS systems and standard corporate applications; support email, printers, and collaboration tools.
• Basic Networking: Troubleshoot basic office Wi-Fi, VPN, and connectivity issues.
• Asset Support: Help maintain an accurate inventory of IT assets, licenses, and warranties.
• Documentation: Keep tickets updated clearly and contribute to internal how-to guides and knowledge base articles.Requirements & Qualifications
• Communication (mandatory): Excellent verbal and written English is a must — you must be able to explain technical issues clearly and patiently to non-technical users.
• Experience: 3–6 years in desktop support, IT helpdesk, or end-user support.
• Hardware/Software: Hands-on troubleshooting of Windows and/or macOS and common corporate applications (MS Office / Microsoft 365).
• Cloud/Directory: Basic familiarity with Microsoft 365 and Active Directory user administration.
• Networking: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Attitude: Customer-service mindset, patience, and strong problem-solving skills.
• Team Player (mandatory): A genuine team player who collaborates well, shares knowledge, and supports teammates to get the job done.
• Shift: Willing and able to work the early morning shift (4:00 AM – 1:00 PM IST).Certifications (preferred, not mandatory)
• CompTIA A+
• Microsoft 365 Fundamentals
• ITIL Foundation / CCNA (foundational)Career Growth PathThis is a role with a clear future. After 2–3 years of strong performance — and on completion of a defined professional certification path — you will have the opportunity to be promoted into a specialised role such as System Administrator, Network Engineer, Cyber Security Engineer, or another position aligned with your strengths and interests.What GG Offers
• Training Budget: A dedicated training budget to help you upskill and grow in your career.
• Paid Certifications: Professional certifications fully funded by Galaxy Guard.
• Mentoring: One-on-one mentoring from experienced, veteran engineers.
• Clear Promotion Path: A structured certification path with a promotion on successful completion.
• Project Exposure: Placement on live project work to build hands-on, real-world experience.
• Team Culture: A collaborative, supportive team environment where people help each other succeed.