IT Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT TechnicianOur client is a global leading social media and high tech company:-Over 6,500 employees across 20+ offices;-Fast growing;-Cutting edge AR and VR technologies, 3D printing, etc.They are looking for an IT technician to join their Santa Monica office and support the growth of their R&D teams:-Part of a small local support team to support the hardware engineers;-Act as go to person and troubleshoot Windows and Linux OS plus some Mac OS, Cisco network, AD, Office 365, storage and back up;-Support digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace and JAMF;-Help with legacy system update and upgrade;-Clear tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;-DocumentationInitially 12 months full time contract and will extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica.

Requirements

-1 + years experience working as IT support/service desk;-Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies-Knowledge in cloud storage, back ups and 3D printing is a big plus-Excellent client facing and problem solving skills, creative thinking and sociable personality