IT Support Technician L1 - Winston-Salem, NC

About UsFoxys is a global technology company headquartered in Orlando, Florida, specializing in IT infrastructure and support services, with a strong focus on Data Center operations and support. We provide businesses with a wide range of IT services, including Data Center Support, Networking, End User Support, and IT Outsourcing, working with specialized IT professionals to ensure the reliability, availability, and ongoing support of our clients’ technology environments worldwide.Key ResponsibilitiesProvide Level 1 technical support for end users, resolving hardware, software, network, and account-related issues.Manage and prioritize ServiceNow tickets, ensuring SLA compliance and accurate documentation.Troubleshoot desktops, laptops, printers, peripherals, and connectivity issues.Install, configure, and maintain Windows operating systems and end-user applications.Perform computer imaging, deployment, and configuration of new devices.Install software, drivers, updates, and security patches.Escalate complex issues to Level 2/Level 3 support teams when required.Track incidents through resolution and maintain clear communication with end users.Support employee onboarding and offboarding by preparing equipment and recovering IT assets.Maintain technical documentation and contribute to the knowledge base.Collaborate with infrastructure, network, and application support teams on IT initiatives, hardware refreshes, and technology upgrades.Deliver excellent customer service while supporting users with different levels of technical expertise.Required SkillsExperience providing Level 1/Desktop Support in a corporate environment.Hands-on experience with Windows operating systems.Experience with ServiceNow or similar ITSM ticketing tools.Knowledge of hardware troubleshooting for desktops, laptops, printers, and peripherals.Familiarity with Active Directory, user account management, and basic network troubleshooting.Experience with computer imaging and device deployment.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to prioritize multiple support requests and meet SLA targets.Keep IT Running! 🦊