IT Systems and Network Administrator

We're looking for a hands-on IT Operations & Systems Administrator to join our team onsite in Dubai. This role is focused on the core operational side of IT, ensuring our internal systems are secure, our hardware is accounted for, and our team has the tools they need from day one.You will take full ownership from onboarding to offboarding, while maintaining rigorous security protocols and standard operating procedures (SOPs). As the primary point of contact for IT logistics, you will manage our assets and liaise with external service providers to keep our Dubai operations running seamlessly.What You'll Work OnAsset & Inventory Management: Maintain a precise, up-to-date registry of all hardware, including laptops, peripherals, and high-performance GPU unitsLifecycle Management: Lead the technical onboarding and offboarding process, ensuring all hardware and software access is provisioned or revoked promptlyVendor Liaison: Serve as the primary point of contact for Tech2Let and other external vendors for hardware leasing, maintenance, and procurementSecurity & Compliance: Implement and enforce strict asset security protocols and data protection standards across all company devicesSOP Development: Create and maintain clear Standard Operating Procedures (SOPs) for IT support, system handovers, and emergency recoverySystem Handovers: Manage the secure transfer of hardware between team members, ensuring all devices are wiped, inspected, and re-imaged correctlyInternal Support: Act as the first line of defense for all internal IT issues, troubleshooting hardware and software problems for the Dubai teamRequirements3-4 years of experience in IT Support, IT Operations, or Systems AdministrationExpertise in Inventory Management: Proven track record of managing physical assets and digital inventory systemsProcess-Oriented: Strong experience in developing and documenting IT SOPsTechnical Proficiency: Deep knowledge of macOS and Windows administration, including MDM tools (like Jamf or Intune)Identity Management: Experience managing SSO and IAM platforms (such as Okta, Google Workspace, or Azure AD)Hardware Savvy: Basic understanding of networking hardware and the ability to troubleshoot physical office infrastructureSecurity First: A firm understanding of data security, disk encryption, and endpoint protectionReliability: Ability to work onsite in Dubai to manage physical asset handovers and provide immediate support